If I could give them a 0 I would do so If I could give them a 0 I would do so. I paid several thousand dollars for an extended warranty for my car. Had the policy for a year before I filed a claim. I have left over a dozen messages and sent as many emails but no response. My claim is covered under the premier policy which I purchased. I suspect they are going out of business or simply a corrupt company who won't honior claims.

Absolute Scam and a waste of thousands Will absolutely not cover anything for you. Do NOT purchase anything through this company. Keep your money and either go with a different company or save it to pay for your repairs yourself because that is what you are going to end up doing. I took my car in and was told the Ball Joints are leaking and are failing. I looked at my welcome packet and it lists that ball joints are covered. My service advisor called and told Total Auto Protect that my ball joints were leaking and are failing. They said it is listed as covered and he will get a response within 24-48 hours. He never received a call. I called myself at 47 hours and was transferred to a person who has 0 contact with total auto protect. She took my name and number down and said someone will give me a call back within 24 hours, never got a call back. She also advised that I send an email to claimsattotalautoprotect.com, I sent 2, and still no response. I called at the 60 hour mark and was told that my service advisor would receive a call later that day, they were sorry it was taking so long and they had system issues, and that they had the approval, he never did get a call. I called total auto protect again at 72 hours and was again told that they had the answer and that they were having system issues and they will call later today. I told the guy no, you will call right now because you told me that exact same excuse yesterday. Maybe that made him mad, I don't know. But he then actually called the service advisor and told him it was denied because he said Worn ball joints are not covered. My service advisor told Total Auto protect that he never said they were worn, he said they were failing and leaking. The total auto protect guy just said well, we don't cover worn and it is denied. I now have called multiple times and they will no longer answer the phone so I believe they can see my phone number and are ignoring it. Waste of $2,586 for absolute terrible customer service, no coverage, and they just literally stole money.

Don't Do It! I had to give it one star because there is no zero star option. I filed a claim for an issue which clearly was covered in the contract. They danced around the issue and declined to cover the repair. They refused to refund my premium as well. Thankfully, I paid for it with a credit card. I disputed the charge and received a full refund. I think that this company is a total scam.

The good reviews are based on getting… The good reviews are based on getting coverage. If you want to cancel, then its hell on earth to get anything from them. They defiantly do not care about you or your vehicle. Companies like this should be illegal.

Sam was the man Sam was the man! He did a great job of presenting my policy options and providing reassurance when I told him about some negative reviews on BBB. You could tell how enthusiastic he was about Total Auto Protect which made my decision to purchase the Premier package that much easier.