Called Total Auto Protect today to… Called Total Auto Protect today to inquire about an Extended Car Warranty for my Vehicle and had a great experience speaking with Jason. After going over some Financial Issues with him, he worked out the terms of my Policy where it was extremely helpful to my Budget at this time. Jason, thank you for that, and look forward to having peace of mind knowing potential issues with my vehicle are covered with...Total Auto Protect !

Great service and Explenations I found out about your CO on the WEB. I filled out a quote request and very soon, I mean minutes Jason called me. He was very informative, very knowledgeable and very courteous. What a pleasant experience. We did sign up for a plan after his excellent explanations of the program.

Absolute Scam and a waste of thousands Will absolutely not cover anything for you. Do NOT purchase anything through this company. Keep your money and either go with a different company or save it to pay for your repairs yourself because that is what you are going to end up doing. I took my car in and was told the Ball Joints are leaking and are failing. I looked at my welcome packet and it lists that ball joints are covered. My service advisor called and told Total Auto Protect that my ball joints were leaking and are failing. They said it is listed as covered and he will get a response within 24-48 hours. He never received a call. I called myself at 47 hours and was transferred to a person who has 0 contact with total auto protect. She took my name and number down and said someone will give me a call back within 24 hours, never got a call back. She also advised that I send an email to claimsattotalautoprotect.com, I sent 2, and still no response. I called at the 60 hour mark and was told that my service advisor would receive a call later that day, they were sorry it was taking so long and they had system issues, and that they had the approval, he never did get a call. I called total auto protect again at 72 hours and was again told that they had the answer and that they were having system issues and they will call later today. I told the guy no, you will call right now because you told me that exact same excuse yesterday. Maybe that made him mad, I don't know. But he then actually called the service advisor and told him it was denied because he said Worn ball joints are not covered. My service advisor told Total Auto protect that he never said they were worn, he said they were failing and leaking. The total auto protect guy just said well, we don't cover worn and it is denied. I now have called multiple times and they will no longer answer the phone so I believe they can see my phone number and are ignoring it. Waste of $2,586 for absolute terrible customer service, no coverage, and they just literally stole money.

Sam was the man Sam was the man! He did a great job of presenting my policy options and providing reassurance when I told him about some negative reviews on BBB. You could tell how enthusiastic he was about Total Auto Protect which made my decision to purchase the Premier package that much easier.

They have refused to cover almost… Despite buying their Premiere policy, they have refused to cover almost everything so far. Their favorite excuse is to say everything is normal wear and tear. Washer jet hoses broken on a 9 year old car? Normal wear and tear. Wheel bearing gone out? Normal wear and tear, despite wheel bearing specifically being listed as covered on my policy. What a waste of money this was. I will be contacting the BBB.