Poor Customer Support Don't bother doing business with them even after they merge with One Main. They can not handle their paperwork and make false promises. I have waited forever for a simple payoff letter which I still don't have. My closing date for a refinance was cancelled due to this which caused a drop in my credit score also. They say they will fax within 24 to 48 hours, but they don't. Withholding my documentation is against the law, and I intend to follow though with state and federal banking commissions.

Great Customer Service Tom was phenomenal. He was professional and relatable. He carries on good conversation while doing what was needed to complete the loan. He went above to make sure everything got done in a timely manner. The process was easy and fast. We will be returning in the future and defiantly will be referring friends and family!

Received an email regarding my son's… Received an email regarding my son's outstanding loan. I'm not signed on it. I am advising him to sue. You never tell a third party about someone's outstanding debt. Jerks.

Fast & Easy!!! This is my 3rd loan with this company, my approval always comes through within 24-48 hours and my closing always takes less than a hour. Both my loan officers were always professional and courteous! The monthly payments are super affordable. What I like most about this company is that it recognizes the customers who make on time payments with rewards such as products, gift cards etc. A little personal touch is that when you arrive you are offered a cold/hot drink and a snack, which is nice especially if you are coming straight from work.

excellant professional service It is not easy to have to ask for a loan, but with the professional service I received when asking for help, it became much easier. And during the process the agents were exceptionally courteious and comforting. Karen in the South Elgin, Il office went above and beyond to help. Phone calls were always returned in a timely manner. I would recommend Springleaf and that office to friends and family.