Website not well designed Website not well designed. Hard to get someone, always a long wait & mistakes with my payments. Refi loan officers would only give rates over the phone and not in writing even after running credit report. When decided to go for the refi the rate jumped more than 5 points in just 2 days during the time Feds was lowering rates?! Bait & switch. Another refi loan officer is non-responsive after running my credit score again. A waste of time & deduction on my credit scores for nothing .

It's Just Okay So far the process of this cash out refi is going okay. I'm a little taken back by having to pay for the appraisal out of pocket. There are also more questions & documents that I've had to provide compared to my last refi a year or so ago. I wish I would have contacted my current lender to get a second quote but I didn't. I'm very curios to see what the final # is going to be.

The staff assigned to our refinance was Stephanie Vigliotti and Melissa Breen The staff assigned to our refinance was excellent. Melissa Breen and Stephanie Vigliotti made this an extremely smooth process and were always on top of everything. Every question was answered immediately. It was stress free process and I thank them for their hard work and attentiveness.

I love working with Arc Home I love working with Arc Home! I am working on my third mortgage refinance with them, and couldn't be happier with their service. They truly value me as a customer, and they are always super-prompt and helpful every step of the way. I appreciate their totally-digital paperwork process; from digital document signing to the online portal for submitting my documents, they make it so easy! The loan processors move fast and work efficiently. Honestly I couldn't ask for anything more!

Solicitation We kept getting your refinance letter and email. We’ve called several times but no answer. We’ve sent email and an appointment was set up but no call received. Made a follow up email. Finally, somebody called. Received an estimate, monthly payment was a little bit lower but we had to buy points. Informed loan officer “not interested” but we’re still getting solicited!