My loan agent My loan agent (Luis) went above and beyond to make sure all my concerns and questions are addressed accordingly. He's was very kind, understanding and readily available. I'm happy to have him and would like to work with him again if given the opportunity

We told Arc Home about our interest in… We told Arc Home about our interest in refinancing our existing coverage with their company. They immediately addressed our concerns. We went through the process and was approved within a short period of time. They were well organized and efficient. It's a pleasure during business with them.

Arc home loan worker Arc home loan worker, worked together with me in giving me all the. Information I need to be able to succeed in getting through to refinance my house. I will recommend my friends to ARC home loan should they need to refinance their homes. Arc home is better than others, because they are fast.

We have purchased many homes and… We have purchased many homes and refinanced a few times. This time by far was our most pleasant experience. Patrick took his time and explained every step and we looked at my different avenues to take. Patrick made sure we had the best deal and made sure we understood everything.

Feedback Customer Service The closing costs were not fully explained. We were told they would be $1300 which they were but the additional costs involved were not shared up front. We had to clarify when the closing papers were sent. We did not receive the initial email regarding closing docs, requested an update after over a week of no news. They were resent but we felt communication was abrupt as though we were frustrating staff in not receiving the first email. We had to request updates along the way.