Nina Lilienthal - Murphy
GBArc Home is a wonderful entity to work with Arc Home is a wonderful entity to work with. The people I have been in contact with are true professionals. They have knowledge of their business practices, they are friendly, and make it easy to understand what my options are. I'll stay with Arc Home any day, I like being treated with respect, and know the people I work with have MY best interests in mind. Thank you ARC HOME! Nina Lilienthal - Murphy
Paul Blackshaw
GBHighly recommended Arc Homes were recommended by a previous neighbour who sold their home and I can honestly say they were correct. Throughout the sale I was regularly informed of the progress and the staff put me at ease throughout the process. There was a lot of interest in my property which they sold in a few weeks. Thank you Arc for your excellent service.
David Wong
GBThere was great communication in the… There was great communication in the beginning of the process. Once the rate was locked, the communication stopped until a couple of weeks later when it’s ready to sign. The experience would improve if there was an occasional status update or a way a customer can track online with perhaps target dates and percent complete.
Josephine C
GBWebsite not well designed Website not well designed. Hard to get someone, always a long wait & mistakes with my payments. Refi loan officers would only give rates over the phone and not in writing even after running credit report. When decided to go for the refi the rate jumped more than 5 points in just 2 days during the time Feds was lowering rates?! Bait & switch. Another refi loan officer is non-responsive after running my credit score again. A waste of time & deduction on my credit scores for nothing .
David Buckband
GBSolicitation We kept getting your refinance letter and email. We’ve called several times but no answer. We’ve sent email and an appointment was set up but no call received. Made a follow up email. Finally, somebody called. Received an estimate, monthly payment was a little bit lower but we had to buy points. Informed loan officer “not interested” but we’re still getting solicited!