There was great communication in the… There was great communication in the beginning of the process. Once the rate was locked, the communication stopped until a couple of weeks later when it’s ready to sign. The experience would improve if there was an occasional status update or a way a customer can track online with perhaps target dates and percent complete.

This has been the best buying experience... This has been the best buying experience ever! Everyone I spoke with has been prompt, friendly and informative in their response. There was no delay in the process and I am closing on the date I was told. **Update** I get a call the DAY before my closing that there was some things missing and they needed to push my date. It was changed to a week later. Once again, I receive a call DAY before the new closing date that everything is done but just waiting on underwriter to approve. Well, that date was missed bc underwriter never got to it! It’s Now 10 days after my initial closing date and still waiting on underwriter to stamp my docs. The lawyer explained to my lender that if I didn’t close on the second date they wouldn’t have any new dates until 2 wks later. I only have 5 days left on my apt.

GREAT Experience GREAT Experience I had a great review refinancing our property with Arc Home. They held the mortgage previously and decided i would respond to them when reached out to schedule an appointment to evaluate whether it would be wise to refinance. Amazingly we completed the process in just less than 30 days! And that's when many others are doing the same thing! Everyone was super helpful and kept us on task! Thanks everyone!

Great people All the folks I’ve been dealing with have been awesome. Very helpful and understanding. I’ve already referred my sister to ARC and will be telling any of my friends who are looking to refinance.

I love working with Arc Home I love working with Arc Home! I am working on my third mortgage refinance with them, and couldn't be happier with their service. They truly value me as a customer, and they are always super-prompt and helpful every step of the way. I appreciate their totally-digital paperwork process; from digital document signing to the online portal for submitting my documents, they make it so easy! The loan processors move fast and work efficiently. Honestly I couldn't ask for anything more!