Product malfunctioned and received customer service We bought a Petlibro Granary automatic feeder for our cats at the beginning of last summer from Amazon. A couple of months ago the audio gave out and sounded like terrible static, which our cats did not like. I contacted customer service about this issue and how it was covered under the warranty. They made this process very difficult, they would suggest one very involved “troubleshooting” step in each email and imply they would then send a replacement unit, only to ask us to perform another troubleshooting step in the email. We complied and sent evidence of the persistent issue, and after about 5 back and forth emails, they said they would finally be sending a replacement unit and had the audacity to send a PART of the device, so we had to disassemble the whole unit to install the replacement part. Bad customer service and doesn’t give us much faith in the products, would recommend finding a more customer-focused automatic feeder brand.

works great… I purchased through the petlibro website and it was easy and user friendly. My products came quickly, nicely packaged. The water capsule fountain set up was a breeze. I YouTubed the automatic cat feeder and so the setup for that was easy too. Everything is working great and I recommend these products.

I returned this I returned this. It was not very heavy at all; in fact, much too lightweight. But the thing that made me decide to return this item was that in the care and instructions, it said that a filter and something else needed to be changed every two weeks. Nothing extra came with it so I’m assuming you would have to find that online and then buy them as well.

Customer Service, not good Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.

Such a scam Such a scam. The tracking number stated delivered, but I did not receive everything. I have ordered 4 items of water fountain, water fountain filters, automatic feeder, and automatic feeder drying bag. I only received 1 tracking number, and I only received the water fountain filters. I paid for over €200 worth of items, but only received the cheapest things. I tried to contact their CS, only available via email which is bad to solve this kind of issue. However, even after contacted, I usually only get 1 reply and there is no follow up at all nor solution. I should've trusted the bad ratings here, now I pay the price :(