The company is a scam i ordered product… The company is a scam i ordered product from them never even left the warhouse. when i checked the order status it said it was delivered on petlebro website a day after i ordered product even though ups never recieved it. You cant even call them only emails that never get responded to. The feeders themselves are great order from a different place other than petlebro or you to will be a victim. Great product poor business no phone what with that.

Did not receive anything after one… Did not receive anything after one month and are fighting to get my money back. Cannot recommend this company

Such a scam Such a scam. The tracking number stated delivered, but I did not receive everything. I have ordered 4 items of water fountain, water fountain filters, automatic feeder, and automatic feeder drying bag. I only received 1 tracking number, and I only received the water fountain filters. I paid for over €200 worth of items, but only received the cheapest things. I tried to contact their CS, only available via email which is bad to solve this kind of issue. However, even after contacted, I usually only get 1 reply and there is no follow up at all nor solution. I should've trusted the bad ratings here, now I pay the price :(

Such a shame. I do not recommend I wanted to return one of the item and they didn’t answering properly to can process the return. I had 30 days being able to return. Such a shame customer service . I would never buy anything from them. I do not recommend, if you are not happy with the items, you are not able to return because they don’t answer!

I returned this I returned this. It was not very heavy at all; in fact, much too lightweight. But the thing that made me decide to return this item was that in the care and instructions, it said that a filter and something else needed to be changed every two weeks. Nothing extra came with it so I’m assuming you would have to find that online and then buy them as well.