I returned this I returned this. It was not very heavy at all; in fact, much too lightweight. But the thing that made me decide to return this item was that in the care and instructions, it said that a filter and something else needed to be changed every two weeks. Nothing extra came with it so I’m assuming you would have to find that online and then buy them as well.

Product malfunctioned and received customer service We bought a Petlibro Granary automatic feeder for our cats at the beginning of last summer from Amazon. A couple of months ago the audio gave out and sounded like terrible static, which our cats did not like. I contacted customer service about this issue and how it was covered under the warranty. They made this process very difficult, they would suggest one very involved “troubleshooting” step in each email and imply they would then send a replacement unit, only to ask us to perform another troubleshooting step in the email. We complied and sent evidence of the persistent issue, and after about 5 back and forth emails, they said they would finally be sending a replacement unit and had the audacity to send a PART of the device, so we had to disassemble the whole unit to install the replacement part. Bad customer service and doesn’t give us much faith in the products, would recommend finding a more customer-focused automatic feeder brand.

Their products are easily broken and unrepairable. Their products are easily broken and unrepairable. I bought a water fountain and automatic feeder last year. The fountain only worked for half year and dead. And the feeder changes the setting time itself so I have to change the time every couple days. The recorder has noise too. And the food doesn’t come out the same quantity. I really love their appearance design but they are absolutely not worthy.

Good babbling bad mold My cat prefers the babbling over the stream. But the filter was only good for 10 days when pink mold and junk appeared and my cat started looking for water elsewhere.

The Capsule Water Fountain is the best! I'm very happy with the design of the petlibro capsule water fountain. It's far better than the other fountains I've purchased before. The water is entirely enclosed and doesn't spill when full. Being able to use the spout or not is a nice touch as well. It's well built and easy to clean. Such a great product for a reasonable price.