PLAF005 Automatic Cat Feeder Poor Quality Purchased PLAF005 from Amazon, worked perfectly for 14 months in one position, then went into continuous alarm with error code E-00. Support went though a number of things including me to source another power supply, no difference. Support offer to replace inside the 12 months but after the year the most you will get is a 20% refund for a completely non working product. Upon investigation, poor quality electronics as resistor had come away from control board, expensive item for one years use.

The feeder works great The feeder works great, I feel comfortable enough to leave my fur babies alone for a while without worrying they going to go hungry, if something happens and I'm late coming home. Just ordered the water fountain, soon they won't run out of water till I get home.

Such a scam Such a scam. The tracking number stated delivered, but I did not receive everything. I have ordered 4 items of water fountain, water fountain filters, automatic feeder, and automatic feeder drying bag. I only received 1 tracking number, and I only received the water fountain filters. I paid for over €200 worth of items, but only received the cheapest things. I tried to contact their CS, only available via email which is bad to solve this kind of issue. However, even after contacted, I usually only get 1 reply and there is no follow up at all nor solution. I should've trusted the bad ratings here, now I pay the price :(

Incredible Customer Service Incredible Customer Service! I have used the water fountain before, different model. I ordered a new one and had a notification that it was delivered, although I could not find it. I emailed the company after hours, and to my surprise, I received a personal response within an hour. For the next 24 hours, the follow up and concern they showed was amazing. I have a long career in customer service, in various industries, and the service I received has been truly inspirational. Package was delivered as said, but in a completely different location by carrier. The cat loves this product and as his keeper, it is reassuring he is consuming more water. Keep doing what you’re doing👏

Customer Service, not good Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.