5 stars for Jennifer Rutledge 5 stars for Jennifer Rutledge 2 stars for Collective’s system and policies Jen was so helpful to soothing my anger about how communication has been and the system they have to communicate with the bookkeeper Aser. Jen thoroughly has been great sharing transparency but not making excuses for the bad experience I’ve had. She even comp a month of services bc I shared after filing for both business and personal taxes I will no longer continue with collective. They have no efficient way of categorizing expenses it’s all do it yourself spreadsheets which leaves room for error even though they have you link your bank statements to a 3rd software party. Gusto is one software Collective is another platform And the book keeping platform. So unifies for 300 a month. Compared to quick books.

Collective makes my life easier and… Collective makes my life easier and lets me focus on growing my business. Starting a business was a big leap for me and Collective helped me crawl-walk-run through the process. I am now 9 months in and running full speed ahead. I have a good workflow of how I work with Collective which takes minimal time. And I love that whenever I have random accounting or tax questions, I send an email to my team (Janet and Jezra are amazing) and they respond almost immediately. Collective is one of my best business expenses every month. Thank you and appreciate your help.

Highly recommend Collective for creative small businesses! Collective has helped get my business in shape with LLC filing, taxes, bookkeeping and more (like payroll!). They always keep me updated on deadlines and organized with their portal.

Stay far away... If you're a creator, stay far away from Collective. Their service is unreliable, and it's impossible to get ahold of one person who is actually able to get anything done. During sales calls, I was promised their tax service would be prompt. I gave them everything they needed mid-Jan and explained I was pregnant (due Apr 1st), so I needed my business tax return ASAP. I was promised it would be prioritized. Instead, it's been over a month, I've been passed around to about a dozen different people, and I still have yet to receive anything I need. Communication is slow. Their dashboard is buggy and annoying to use. I've also received emails from them with other business financial data, so their privacy and security are also major concerns. As a business owner, I don't like having my time wasted. The whole point of turning to this service was to save me time. Instead, I've quadrupled the number of hours I'm spending on the financial side of things because I have to waste so much time chasing them to get anything done. All in all, just a terrible experience, and I wish I'd never used them.

Optimized the way I do business Collective has taken a huge burden off my shoulders and saved my business quite a bit of money. Look money isn't my strong suit (other than making it), and to know I'm in good hands is :chefs kiss:. It allows me to focus on the more important things in business.