Stay far away... If you're a creator, stay far away from Collective. Their service is unreliable, and it's impossible to get ahold of one person who is actually able to get anything done. During sales calls, I was promised their tax service would be prompt. I gave them everything they needed mid-Jan and explained I was pregnant (due Apr 1st), so I needed my business tax return ASAP. I was promised it would be prioritized. Instead, it's been over a month, I've been passed around to about a dozen different people, and I still have yet to receive anything I need. Communication is slow. Their dashboard is buggy and annoying to use. I've also received emails from them with other business financial data, so their privacy and security are also major concerns. As a business owner, I don't like having my time wasted. The whole point of turning to this service was to save me time. Instead, I've quadrupled the number of hours I'm spending on the financial side of things because I have to waste so much time chasing them to get anything done. All in all, just a terrible experience, and I wish I'd never used them.

They canceled my memberships after 3… They canceled my memberships after 3 months ( got 1 free month because of the Black Friday deal ), but they didn't do the onboarding process till January, and the person who did the onboarding said that they were too new to help me because I have both 1099 and W2, so she said she'll cancel my membership and referred me to try using another company. Since they took the money out of my bank account, so I asked for a refund. I did get 1 month only but I was supposed to get 2 months because they were supposed to let me know the first place before I signed up. This morning I was still trying to get my refund for another month since they never helped me anyway and guess what?? No one cares enough to reply to my email or answer my chat on their Instagram! Don’t fall for anything they promise you to do, you wasting your time and money and yet, they ignore you when you are trying to speak up!

An absolute must!! ABSOLUTELY love everything collective has done (and continues to do!) for my business. My only regret is not working with them sooner–I can't tell you how much stress they've relieved!

Losing sleep over the atrocious experience I’ve had with them Collective will mess up your books, file late and inaccurate tax returns and cost you a lot of money. It might seem like you’ll save money up front but it will cost you later. Don’t use this service!

Take a load off The most valuable partners are the ones who take a part of my business that feels extremely important completely off my mind. And that is exactly what the whole team at Collective do for me. Taxes, payroll, general bookkeeping, and expenses completely off my shoulders and never keeping me awake at night?! Yes please.