Stay far away... If you're a creator, stay far away from Collective. Their service is unreliable, and it's impossible to get ahold of one person who is actually able to get anything done. During sales calls, I was promised their tax service would be prompt. I gave them everything they needed mid-Jan and explained I was pregnant (due Apr 1st), so I needed my business tax return ASAP. I was promised it would be prioritized. Instead, it's been over a month, I've been passed around to about a dozen different people, and I still have yet to receive anything I need. Communication is slow. Their dashboard is buggy and annoying to use. I've also received emails from them with other business financial data, so their privacy and security are also major concerns. As a business owner, I don't like having my time wasted. The whole point of turning to this service was to save me time. Instead, I've quadrupled the number of hours I'm spending on the financial side of things because I have to waste so much time chasing them to get anything done. All in all, just a terrible experience, and I wish I'd never used them.

Great experience with Collective I have used them for over 2 years now and have been really happy with the help I have received whenever I have asked for it. My direct contact Matt is fantastic and always so helpful whenever I request a call, even with the most in depth questions that I come up with. My only con is that I wish I would have signed up with them earlier as they really do help me with managing the part of my business I don't know much about and help a ton with all of my tax planning and returns!

HUGE mistake using Collective - avoid at all costs Using Collective has been by far the biggest tax mistake I've made for my business. I've lost a large portion of my income due to straight up bad advice that Collective provided me with and took no accountability for. They are impossible to communicate with, don't give clear or timely answers, and consistently make mistakes. This is the last thing I wanted to deal with when running a business, this company is borderline fraudulent and I'm considering legal action it's so disastrous. I still can't get a response from them.

Highly recommend Collective for creative small businesses! Collective has helped get my business in shape with LLC filing, taxes, bookkeeping and more (like payroll!). They always keep me updated on deadlines and organized with their portal.

Losing sleep over the atrocious experience I’ve had with them Collective will mess up your books, file late and inaccurate tax returns and cost you a lot of money. It might seem like you’ll save money up front but it will cost you later. Don’t use this service!