I placed my first order on 06/30 I placed my first order on 06/30. The website says if it’s your first shipment it ships immediately. It’s now 07/12 and I still don’t have my first box. I have emailed the company and never received anything back. I wrote to them on Facebook and was told “I’m out of the office but will look into it on Monday”. Customer service is terrible! Save yourself and go with another company!

Final Follow Up Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kitten or cat a toy that items can be pulled from causing a choke hazzard. A much needed update on communication, notification of shipping and tracking may be a good idea on your part. I have no clue now on when my next parcel ships.

If I could give a 0 I would If I could give a 0 I would. The treatment is trash, and the membership is worse. If you ask anything, you are basically wrong. Unless you want to pay to be mistreated this membership is not for you.

Great Subscription! Much more affordable than other big brand boxes! This is something I can do to treat my pup while supporting small businesses. Customer service is great and they go above and beyond to make sure their customers are happy! You won’t be disappointed with this subscription!

My CaliBell has received 3 packages so… My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's package comes each month he makes it extra special for her by entering the gate, knocking on the door and personally handing it to her himself! She loves it! This month, the dragon...her absolute fav new toy!