I placed my first order on 06/30 I placed my first order on 06/30. The website says if it’s your first shipment it ships immediately. It’s now 07/12 and I still don’t have my first box. I have emailed the company and never received anything back. I wrote to them on Facebook and was told “I’m out of the office but will look into it on Monday”. Customer service is terrible! Save yourself and go with another company!

Final Follow Up Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kitten or cat a toy that items can be pulled from causing a choke hazzard. A much needed update on communication, notification of shipping and tracking may be a good idea on your part. I have no clue now on when my next parcel ships.

We love pet treater! We love pet treater! It comes with just the right amount of goodies, I love that we can still get a little surprise every month without collecting a mountain of toys. Always arrived when expected for us, sometimes even earlier than the expected arrival date.

Monthly Dog/Cat Toy & Treat Box I signed up for a monthly box and also added a donation to a program for Veterinary Services for those not able to pay. I was never sent a package shipping number but I was contacted when they attempted to charge my debit card, again for another box. It has been 16 days and I am still waiting on my first box.I contacted the company about not receiving my first box, I was referred back to the website's FAQ. I have canceled my account and will be requesting a refund. I cannot and will not recommend this company. Terrible experience.

Great Subscription! Much more affordable than other big brand boxes! This is something I can do to treat my pup while supporting small businesses. Customer service is great and they go above and beyond to make sure their customers are happy! You won’t be disappointed with this subscription!