STAY AWAY from this extremely… STAY AWAY from this extremely disorganized management company. I made the mistake of trusting them and signing up for short-term rental property management. They were consistently messing up major aspects like mixing up our smart lock with someone else's, not able to handle guest complaints in an efficient and caring manner which resulted in bad reviews, I've had to double / triple repeat myself for anything, and many many other issues. Their website states that they charge 15% but that is definitely not correct. I signed up with them wanting a completely hands-off quality management experience but I ended up having to do more work than I would have managing the house on my own because I was having to fix their mistakes and double checking their work constantly. Plus, they kept my funds from me during my last month and instead used it as credit towards that month's commission. Completely disappointed with this company. I also really did not like how AI driven everything was - their communication methods were very artificial feeling and I wasn't sure if I was talking to a bot or an actual person. I've had guests who also complained about this. All in all, I would stay far far away from them.

Run from this company!!! I don’t know how this company ever had good reviews. I have been in commercial property management for 15+ years and am fairly patient and understanding of some issues. But, I honestly can’t think of one thing that this company has done well. Their host is not even a super host. He has a horrific 4.4 score. They don’t escalate or let you know when your guest or cleaner report things (a leak) until a week later. The cleaners are awful and stole hundreds of dollars of sheets, towels and blankets. They have standard reviews of their guests which are inaccurate. They get information incorrect and ask for the same info over and over. We have been bleeding money with our STR since hiring them. I wish we could sue them for breach of contract and all the money they have lost us due to low bookings.

Jacob was communicative and got back to… Jacob was communicative and got back to us in a timely manner with regards to any requests or questions we had. He was professional and courteous in his communications with us and the entire buying process was a smooth one

Buying Rental Properties Made Easy I have purchased 3 rental properties with them so far. It took me a few months to understand how they came up with the numbers and how the process works. But once I understood, I bought all 3 homes sight unseen. You still have to have some knowledge of what you want but they filter it so that you see the best properties listed on the MLS. Sean and Humberto helped me through the process and even recommended property managers. Already thinking about the next property. Definitely will use again.

Awning is a rarity Awning is a rarity - great communicators while being world class at property management. Highly recommend them to any one looking for a new property manager!