Jacob was communicative and got back to… Jacob was communicative and got back to us in a timely manner with regards to any requests or questions we had. He was professional and courteous in his communications with us and the entire buying process was a smooth one

STAY AWAY from this extremely… STAY AWAY from this extremely disorganized management company. I made the mistake of trusting them and signing up for short-term rental property management. They were consistently messing up major aspects like mixing up our smart lock with someone else's, not able to handle guest complaints in an efficient and caring manner which resulted in bad reviews, I've had to double / triple repeat myself for anything, and many many other issues. Their website states that they charge 15% but that is definitely not correct. I signed up with them wanting a completely hands-off quality management experience but I ended up having to do more work than I would have managing the house on my own because I was having to fix their mistakes and double checking their work constantly. Plus, they kept my funds from me during my last month and instead used it as credit towards that month's commission. Completely disappointed with this company. I also really did not like how AI driven everything was - their communication methods were very artificial feeling and I wasn't sure if I was talking to a bot or an actual person. I've had guests who also complained about this. All in all, I would stay far far away from them.

Communication gets an F Awning was supposed to give me a quote and also more information about how my property would perform. Their representative never followed through or gave me a call back. His excuse was computer issues after this review, weeks later. However he had my contact information over email. Their representative was also looking at my LinkedIn and personal social media only after this review. Their management apologized that the reason is because they can’t work with every property. That is absolutely fine but I never heard back since their representatives told me he would look into all the information I gave with my properties. I would not recommend this company based on customer service and responsiveness. Be cautious of what information you share.

24/7 Property Management Support! They're super easy to work with. I'm used to working with local property manager located near my property, but my issue was that they didn't offer 24/7 support like Awning. I love the ability to just message them and quickly get someone to respond to my questions or requests. My guests have great reviews too.

Great for investors - Not for everyone? Not for everyone?! I just read the reviews and people seem to love or hate awning. I tried Evolve and they were okay but I needed a little more (like someone to actually manage cleaners/repair people). I’m living overseas and I wanted full service but the other managers charged so much more with all their hidden fees and mark-ups. Awning is very clear about their costs and don’t charge extra fees for their cleaners/handymen. The thing I like the most is their text message support. It’s not perfect but they’re reachable 24/7 and get the job done! The value they offer is what I need as an investor. My guess is that the few other bad reviews are from people who used to manage the property themselves living onsite. They were super clear that they are focused on helping investors maximize revenue, which is my main goal (lower cost, higher $). Maybe Awning is not perfect for the part-time investor/2nd home owner(?) but it’s amazing for the full time investor.