STAY AWAY from this extremely… STAY AWAY from this extremely disorganized management company. I made the mistake of trusting them and signing up for short-term rental property management. They were consistently messing up major aspects like mixing up our smart lock with someone else's, not able to handle guest complaints in an efficient and caring manner which resulted in bad reviews, I've had to double / triple repeat myself for anything, and many many other issues. Their website states that they charge 15% but that is definitely not correct. I signed up with them wanting a completely hands-off quality management experience but I ended up having to do more work than I would have managing the house on my own because I was having to fix their mistakes and double checking their work constantly. Plus, they kept my funds from me during my last month and instead used it as credit towards that month's commission. Completely disappointed with this company. I also really did not like how AI driven everything was - their communication methods were very artificial feeling and I wasn't sure if I was talking to a bot or an actual person. I've had guests who also complained about this. All in all, I would stay far far away from them.

Awning has been amazing and exceeded… Awning has been amazing and exceeded expectations. They are responsive, and as a property manager go above and beyond what is typical. Everyone has been friendly and knowledgeable, I needed to reward them by writing a review. There is simply no need to go through an outdated PM and give them 30% of your revenue. To the whole PM team there, y’all are amazing!!!! Keep it up

Avoid Awning - worse than doing it yourself This property management company is no more than a company that takes a significant slice of your revenue stream for barely any work. All they do is outsource to 1099 workers via mobile gig platforms, resulting in unreliable quality and poor communication. My experience was doomed from the outset. Onboarding was interrupted by my contact's vacation. The first guest arrived and had such a terrible experience they complained to Airbnb and got a partial refund - the difference was assessed as a penalty to me and not Awning for their mismanagement. I didn't learn about this until three months later due to delayed invoicing. Issues continued to mount over the short relationship I had with Awning until I terminated the agreement. Guests continued to leave poor reviews. They actually said things like "great house but terrible manager" in the listing. This resulted in a significant revenue loss for me, as all of this happened during the peak summer season. Today, I was deducted the full balance of disputed invoices which I did not approve. Their invoicing is very confusing, and their team never properly answered questions I had. Companies cannot deduct directly from checking accounts like this without proper approval, but Awning does it anyway. Since ending the Awning relationship, the listing has had 15 five-star reviews and no negative ones. It has been less stress to just manage on own.

Awesome team awesome team, very helpful and flexible

customer service people… Overall the customer service people have been great. They’ve listened to me get very frustrated with Vrbo and tried to work the problem out without management getting involved. Sadly that could not be avoided. Commutation is the biggest problem I see.