Poor Customer Service, Did a subscription order with them they sent the meds to my po box which is my billing in another city. Both my mailing address and my billing are in my profile, when I reached out to them about the issue their reply was simply to justify why they were right for sending it to my billing and not my mailing address. Nothing more. They could have simply stated an apology for the error and how it could be rectified, but no, the rep wrote a full explanation on how I was basically wrong. I cancelled my subscription with them, if this is going to be my customer experience with them in the future, I rather find another company to handle my dogs' meds.

DO NOT ORDER AND USE NEXT DAY SHIPPING DO NOT ORDER AND USE NEXT DAY SHIPPING. They will not issue refunds when you pay high prices for next day air (despite the carrier being willing to issue a refund they will not do the work for their customers) The next day shipping is a waste of money. Only order from them if you have time to wait for your order. *After posting review and emailing the company for they offered the shipping to be refunded. Just be careful going forward using next day air *

first order --- Boston with Cushions first order --- Boston with Cushions, needed meds for her. Found this and talked with Vet. Had the best prices -- ordered and Vet gave Rx to them. Updated shipment for 2 day. Med never got here, checked tracking even with my PO and it shows to be in Oakland. Called Co. and did not get any satisfactory customer service. refused to give refund, stated they had to have prior approval from mgmt. to resend order and did not know what would happen if other order came in. Do not recommend this and above all after talking with Vet., she will not recommend this facility for pet medications.

Had my dog with skin issues on Apoquel… Had my dog with skin issues on Apoquel from my vet and it did a great job. Ordered same dosage from this company and he is breaking out all over again. I'm thinking of doing a lab analysis of pills I received because I'm wondering if I got scammed. Beware!!

Best price, great customer service, can recommend Overall, excellent experience. They had the lowest price online for the flea treatment our cats needed. After order was placed they called me the next day to discuss the status of the order. That never happens! I also ordered a second item that was not high priority and was not immediately available so they sent the flea treatment then sent a second package with the other item a couple days later but did not charge me more postage. I found customer service, the two or three times that I spoke with them, to be helpful and efficient. I'm a new customer but right now I can highly recommend this online pet pharmacy.