Pray you don't need customer service. All was well until I stopped the monthly autoship for an expensive medication. I did so because my vet took my dog off it. When the vet decided to put him back on it, I simply restarted the autoship. I was then notified that multiple shipments had been shipped at the same time. When I tried to contact the company to find out what was going on, I was connected to a call center in Asia. Neither person I spoke with could speak understandable English, and the issue was never corrected. There was no way to speak with someone in the U.S, where the company is presumably based. Absolutely ridiculous. I would never do business with this circus again.

Their prices are great however if you… Their prices are great however if you order online and have a different billing address and residence address they want you to send them a copy of your driver's license and credit card. I do a lot of ordering online and have never been asked by any vendor to send my driver's license and credit card. When I asked if there was another way of validating the information the woman told me that she would cancel my order. With six dogs and two cats there's a lot of other vendors to buy from.

Scam meds: my dog suffered I trusted this company with my dog's health, and I think I got scammed. I thought I was getting a great deal when I discovered my dog's arthritis medicine in a 3-month supply for quite a bit less per pill than I usually get it. I'm not sure what the problem is, but AS SOON as she made the switch to the new Petvaluemart meds, she was in pain and limping and has continued to be ever since. I tried to contact them to ask to return the remaining pills (over $100 worth!!) for a refund, but they never responded. I am VERY upset and intend to complain to everyone I can in the hopes that I will get a response.

Do not use! Five days after ordering the medication still had not shipped. Their phone number goes straight to voice mail. When someone returned my phone call it was with a very heavy Indian accent (I couldn't understand the message). If you check on Google maps you will discover that their address is a very small building behind a rental office. This appears to be a one or two man operation. They may have been okay in the past but there are clearly numerous problems now in May, 2018.

I have checked many pet med websites… I have checked many pet med websites Worldwide. Without a doubt PET VM in Concord, California has the best CS and prices of any online order company. I've used their services many times this year. They are very attentive and considerate. Today I had the pleasure of speaking to a young lady named COYA, who was extremely professional, caring, kind and took care of my pets prescription order request exceptionally well. I recommend this company to anyone without hesitation!!