A Happy Customer When the market took a nose dive, I decided to subscribe to VectorVest. Actually, I've had a subscription on and off throughout the past few years. Now, I plan to stick with it. In the beginning, I knew nothing about stock trading. But, the training opportunities VectorVest offers helps me build the skills I need to be a successful trader. Also, my level of confidence in the software itself has increased over time. VectorVest does an amazing job of getting you into and out of the market. They also provide you with solid stock picks and oh, so much more!

Did not answer phones Did not answer phones, did not return phone calls when I left message 3 different times. Had to wait on hold almost 3 hours to reach someone. Promised education on the software but they had no availability. Once I reached the person on my 5th attempt after waiting 3 hours, she did resolve my issues, but I had already been trying to cancel for a month.

VectorVest has the worst technical support in the industry VectorVest technical support is the worst in the industry. The tech support lines are handled by glorified phone operators, which are only capable of changing passwords. They know nothing about VectorVest. If the software does not work properly, they tell you to turn it off and back on. If it still does not work wait for another day. They refuse to transfer you to a software expert that can help you solve the problem. If you report a mispriced stock on their data base, they say they have no idea what you are talking about.

No customer service at all Attended a webinar, followed the link to sign up and after taking me details it just shows a blank page. Contacted their customer service by phone and was on hold for 30 mins. Tried email instead and was told that until I had setup an account they couldn’t help me. Have tried with 3 different email addresses over 2 weeks and still the same thing. The only conclusion I have is that it’s a scam trying to capture email addresses.

Contacting VV in the past has been a… Contacting VV in the past has been a challenge; apart from Covid-19 Instructors: knowledgeable, helpful, patient, interesting and often go deeper into the how and why Software is excellent, though I would like quicker answer (personal) from Jockey Club. Can you include a small box (not the general one) of top five news items? However, I must say that every instructor/educator brings a new, different and unique perspective which often fills holes in my learning.