Contacting VV in the past has been a… Contacting VV in the past has been a challenge; apart from Covid-19 Instructors: knowledgeable, helpful, patient, interesting and often go deeper into the how and why Software is excellent, though I would like quicker answer (personal) from Jockey Club. Can you include a small box (not the general one) of top five news items? However, I must say that every instructor/educator brings a new, different and unique perspective which often fills holes in my learning.

A wealth of knowledge but phone support needs work There is a lot to learn from the team at Vectorvest and some excellent instructors. I give them the 3 star rating because when you call in, on the technical or sales side, many of the phone operators are abrasive and rude to the point that you avoid calling. Being an elite subscriber and one that has been around for 3 years now, you would hope to be treated a bit more respectfully. That said there are also some great people at support. The techniques work, you cannot win all the time, and they provide clear exit guidelines for anyone thinking that they aren't giving good advice.

Did not answer phones Did not answer phones, did not return phone calls when I left message 3 different times. Had to wait on hold almost 3 hours to reach someone. Promised education on the software but they had no availability. Once I reached the person on my 5th attempt after waiting 3 hours, she did resolve my issues, but I had already been trying to cancel for a month.

Used to be a great company operating in… Used to be a great company operating in the UK as well as other countries. They dumped South Africa and Hong Kong, now they have dumped the UK and all the world-wide user groups. What is next to dump. We in the UK are very upset by their CEO. Since she took over VectorVest has gone downhill. We formed an action group to mitigate the excuses she has used for her actions but all our efforts have fallen on deaf ears. VV are not the great company they once were. I was with them for 15 years until they ditched us.

It's a descent service It's a descent service. But the software is glitchy and crashes quite often. The also provide additional webinars but most of the time they are just trying to upsell you to buy additional services and/or courses that can be pricey. Considering what they charge each month they should provide more of these as part of your monthly fees instead of continually trying to bleed your wallet.