Unsatisfied customer I purchased a pet link collar for my poodle. Her name was not readable on one side because of the stitching and the length adjuster covered the other side. The quality of the collar is so poor I would never use it except in conjunction with a more secure collar with name tags. I was unable to open the clasp. Pet link offered to replace it because of the clasp but will not refund me because it is the policy written when you make the purchase. I would never have expected such poor quality for 17.99 and 5.95 shipping. What a shame on their part.

Impossible Customer Service It is impossible to reach PetLink.net either by phone or email. After a few tiring, frustrating tries to get in touch after waiting a very LONG time I still am unable to reach them. Received an email stating my membership was now inactive but all my paperwork shows there is never another new registration fee at any time. Come on now! Get your business in order!

I found a dog that had a chip… I found a dog that had a chip registered to someone. I was told they reached out. I never received a call from said owner so I called pet link again for a follow up and they hung up on me. I called again shortly after and the guy on the phone was annoyed saying I’ve reported the dog three times. False, only did it once. At first they were nice and I was considering getting my own dog chipped with them. But now that I know they clearly don’t care about reuniting the dog to the owner, not gonna happen.

Petlink I rescued a GSD that is chipped with this company. The original human in her life and I have tried to get her transferred to my contact information. First: the chip industry is dysfunctional in our situation. Don't rescue an animal that has been chipped and registered without documentation from the registry company the transfer happened. Finally, Petlink can't answer your challenges Professionally over the phone. I provided them with her Veterinarian record but it wasn't good enough. Petlink will take your money. This is my 7th GSD. Thanks Petlink, I'll never adopt another animal that has been chipped. Oh yeah, my GSD partner and I will look over our shoulder or I'll get the chip removed.

Very helpful in retrieving our pup Very helpful in retrieving our pup. In fact we were home and had no idea the young guy went on a neighborhood excursion. It was the text message from PetLink that was our first indication something was amiss and a huge relief when we realized that through that text he was safe. Great follow-up after the fact.