Terrible customer service (as in none) I ordered a harness for my dog. Since it stated there was no possibility of returns or exchanges I made sure I used the provided chart to measure the sections of my dog several times (What kind of reputable company has this rule- should have been my first clue). I ordered the harness based on Petlink supplied site chart. Once received I tried to fit it to my dog and even at the smallest setting it was still too big. Contacted Petlink by email and they emailed me back a link to the statement about no exchanges or returns. I emailed them about using their chart and needed to contact a supervisor. No reply so I am stuck with a $70 harness I can't use. Worthless customer service and can't be bothered to compromise or keep a customer happy. Do not use this company for any accessory unless you want to be disappointed!

Family vacation saved! On family vacation our senior Boston Terrier “explored” a bit too far and got lost from the house. He is deaf and basically blind so we were a tad panicked to say the least. Totally forgetting we had him microchipped we received a call (only an hour and half later) from the local area’s vet that Butch had been found. I honestly thought the microchipping was a waste when we first had it done but now am beyond grateful. Everyone in the family will be getting chipped this week! 😉

Impossible Customer Service It is impossible to reach PetLink.net either by phone or email. After a few tiring, frustrating tries to get in touch after waiting a very LONG time I still am unable to reach them. Received an email stating my membership was now inactive but all my paperwork shows there is never another new registration fee at any time. Come on now! Get your business in order!

The pet location service is…tremendous The pet location service is outstanding. My furry children broke jail, somehow. It is still a mystery. Within 90 minutes I was alerted that my boys had been located and a phone number of the "parole officer" who had found them. Awesome Stuff!

Horrible company Horrible company. Purchased a dog from a breeder that was already chipped. On my existing account I followed all of Petlink's instructions to transfer chip from breeder account to my account. They refused to accept the proof that they requested and basically told me I was out of luck.