I found a dog that had a chip… I found a dog that had a chip registered to someone. I was told they reached out. I never received a call from said owner so I called pet link again for a follow up and they hung up on me. I called again shortly after and the guy on the phone was annoyed saying I’ve reported the dog three times. False, only did it once. At first they were nice and I was considering getting my own dog chipped with them. But now that I know they clearly don’t care about reuniting the dog to the owner, not gonna happen.

Sad story, happy ending! Petlink, As a rescue group, we have found Microchips an invaluable tool in helping to ensure the safety of dogs we adopt out. I am just following up with you regarding dog “Georgie “ that was recently returned to us because of his Petlink microchip. We adopted out Georgie to a woman eight years ago. Unfortunately, she had recently passed away and Georgie was found as a stray on the streets. It was a very sad situation since she loved the dog Very much. As a Rescue group ,we implant Petlink Microchips on all of the dogs we rescue.We are always listed on the microchip as a back up contact. This is a perfect example of how well the Petlink microchip system works by returning dogs to a safe place, even when the owner has passed away. Georgie is now back safely in our care! Thank you for your valuable assistance in helping us care for these dogs their whole lives.! TG

Terrible customer service (as in none) I ordered a harness for my dog. Since it stated there was no possibility of returns or exchanges I made sure I used the provided chart to measure the sections of my dog several times (What kind of reputable company has this rule- should have been my first clue). I ordered the harness based on Petlink supplied site chart. Once received I tried to fit it to my dog and even at the smallest setting it was still too big. Contacted Petlink by email and they emailed me back a link to the statement about no exchanges or returns. I emailed them about using their chart and needed to contact a supervisor. No reply so I am stuck with a $70 harness I can't use. Worthless customer service and can't be bothered to compromise or keep a customer happy. Do not use this company for any accessory unless you want to be disappointed!

Family vacation saved! On family vacation our senior Boston Terrier “explored” a bit too far and got lost from the house. He is deaf and basically blind so we were a tad panicked to say the least. Totally forgetting we had him microchipped we received a call (only an hour and half later) from the local area’s vet that Butch had been found. I honestly thought the microchipping was a waste when we first had it done but now am beyond grateful. Everyone in the family will be getting chipped this week! 😉

Unsatisfied customer I purchased a pet link collar for my poodle. Her name was not readable on one side because of the stitching and the length adjuster covered the other side. The quality of the collar is so poor I would never use it except in conjunction with a more secure collar with name tags. I was unable to open the clasp. Pet link offered to replace it because of the clasp but will not refund me because it is the policy written when you make the purchase. I would never have expected such poor quality for 17.99 and 5.95 shipping. What a shame on their part.