Impossible Customer Service It is impossible to reach PetLink.net either by phone or email. After a few tiring, frustrating tries to get in touch after waiting a very LONG time I still am unable to reach them. Received an email stating my membership was now inactive but all my paperwork shows there is never another new registration fee at any time. Come on now! Get your business in order!

Unsatisfied customer I purchased a pet link collar for my poodle. Her name was not readable on one side because of the stitching and the length adjuster covered the other side. The quality of the collar is so poor I would never use it except in conjunction with a more secure collar with name tags. I was unable to open the clasp. Pet link offered to replace it because of the clasp but will not refund me because it is the policy written when you make the purchase. I would never have expected such poor quality for 17.99 and 5.95 shipping. What a shame on their part.

don't order any merchandise from petlink terrible customer service I registered my dog then decided to order a collar with chip number on it. It came damaged they offered to repair it. They have had it for over a month. I have emailed several times. They have ghosted me!!! The collar cost over $40.00!!!! At this point I want my money back!@! Do not order from them!!!

Petlink I rescued a GSD that is chipped with this company. The original human in her life and I have tried to get her transferred to my contact information. First: the chip industry is dysfunctional in our situation. Don't rescue an animal that has been chipped and registered without documentation from the registry company the transfer happened. Finally, Petlink can't answer your challenges Professionally over the phone. I provided them with her Veterinarian record but it wasn't good enough. Petlink will take your money. This is my 7th GSD. Thanks Petlink, I'll never adopt another animal that has been chipped. Oh yeah, my GSD partner and I will look over our shoulder or I'll get the chip removed.

Family vacation saved! On family vacation our senior Boston Terrier “explored” a bit too far and got lost from the house. He is deaf and basically blind so we were a tad panicked to say the least. Totally forgetting we had him microchipped we received a call (only an hour and half later) from the local area’s vet that Butch had been found. I honestly thought the microchipping was a waste when we first had it done but now am beyond grateful. Everyone in the family will be getting chipped this week! 😉