Terrible customer service (as in none) I ordered a harness for my dog. Since it stated there was no possibility of returns or exchanges I made sure I used the provided chart to measure the sections of my dog several times (What kind of reputable company has this rule- should have been my first clue). I ordered the harness based on Petlink supplied site chart. Once received I tried to fit it to my dog and even at the smallest setting it was still too big. Contacted Petlink by email and they emailed me back a link to the statement about no exchanges or returns. I emailed them about using their chart and needed to contact a supervisor. No reply so I am stuck with a $70 harness I can't use. Worthless customer service and can't be bothered to compromise or keep a customer happy. Do not use this company for any accessory unless you want to be disappointed!

don't order any merchandise from petlink terrible customer service I registered my dog then decided to order a collar with chip number on it. It came damaged they offered to repair it. They have had it for over a month. I have emailed several times. They have ghosted me!!! The collar cost over $40.00!!!! At this point I want my money back!@! Do not order from them!!!

Petlink is directly responsible for me… Petlink is directly responsible for me being reunited with my sweet little pug Autumn. I’m forever in their debt & words cannot express my gratitude ♥️

I found a dog that had a chip… I found a dog that had a chip registered to someone. I was told they reached out. I never received a call from said owner so I called pet link again for a follow up and they hung up on me. I called again shortly after and the guy on the phone was annoyed saying I’ve reported the dog three times. False, only did it once. At first they were nice and I was considering getting my own dog chipped with them. But now that I know they clearly don’t care about reuniting the dog to the owner, not gonna happen.

Impossible Customer Service It is impossible to reach PetLink.net either by phone or email. After a few tiring, frustrating tries to get in touch after waiting a very LONG time I still am unable to reach them. Received an email stating my membership was now inactive but all my paperwork shows there is never another new registration fee at any time. Come on now! Get your business in order!