Terrible customer service (as in none) I ordered a harness for my dog. Since it stated there was no possibility of returns or exchanges I made sure I used the provided chart to measure the sections of my dog several times (What kind of reputable company has this rule- should have been my first clue). I ordered the harness based on Petlink supplied site chart. Once received I tried to fit it to my dog and even at the smallest setting it was still too big. Contacted Petlink by email and they emailed me back a link to the statement about no exchanges or returns. I emailed them about using their chart and needed to contact a supervisor. No reply so I am stuck with a $70 harness I can't use. Worthless customer service and can't be bothered to compromise or keep a customer happy. Do not use this company for any accessory unless you want to be disappointed!

Today my beloved Rello ran away from… Today my beloved Rello ran away from home. He was micro chipped and returned home to me . Unfortunately he was involved in a fight and severely bruised as well as a concussion...The vet treated him and he's on the road to recovery. I am so thankful for petlink...

don't order any merchandise from petlink terrible customer service I registered my dog then decided to order a collar with chip number on it. It came damaged they offered to repair it. They have had it for over a month. I have emailed several times. They have ghosted me!!! The collar cost over $40.00!!!! At this point I want my money back!@! Do not order from them!!!

Don't Use - Rude and Not Accurate Don't use them. I rescued a cat over the weekend. The scanned chip said they were registered with petlink. The owner associated with the chip said it wasn't her cat. It ended up being my neighbors cat, who had a different chip number, but looked the same. Both with petlink. Somehow, petlink got my email, and has been sending me daily emails, asking if the owner and cat have been reunited. When I emailed explaining the situation, with the chip number, they only asked for the chip number again. So I tried calling today. I gave the number and when I tried to explain what happened they just wanted the number again. I declined, they called me rude, and hung up. Less than a minute later, I got a text calling me a b*itch, and I blocked them. Don't use unless you want a bad experience.

Sad story, happy ending! Petlink, As a rescue group, we have found Microchips an invaluable tool in helping to ensure the safety of dogs we adopt out. I am just following up with you regarding dog “Georgie “ that was recently returned to us because of his Petlink microchip. We adopted out Georgie to a woman eight years ago. Unfortunately, she had recently passed away and Georgie was found as a stray on the streets. It was a very sad situation since she loved the dog Very much. As a Rescue group ,we implant Petlink Microchips on all of the dogs we rescue.We are always listed on the microchip as a back up contact. This is a perfect example of how well the Petlink microchip system works by returning dogs to a safe place, even when the owner has passed away. Georgie is now back safely in our care! Thank you for your valuable assistance in helping us care for these dogs their whole lives.! TG