Another SMOOTH Closing with CIVIC This is our 3rd deal with CIVIC and we loved the experience. Our Account Executives, Melissa S. and Michael H. were super! Took care of every detail, were great at communicating and moving the ball forward. This was another smooth process though we were in new territory with this type of loan. Thank you, CIVIC!

Loan papers were incorrect for the… Loan papers were incorrect for the program chosen. Decided stay with that program which modified some of the paper work, which created some negotiation at last minute. Escrow was to forward the loan documents at close, 3/19, but as I understand FedX will deliver 3/21. Why delay? Justin Cohen deserves the 5 star rating.

The processing staff will not answer … The processing staff will not answer and return phone calls. It is very hard to do business that way. The AE is saying talk to processing, very frustrating. Also, there was a lot of confusion on the cash-out and the indemnity. It took a lot of effort to resolve this issue. It seems like processing has a very uncaring attitude.

CIVIC FINANCIAL SERVICES FRAUD I have been in the financial industry over 30 years, brokered and closed for my own account in excess of 1000 loans in 5 states, ranging in amounts from $20,000 to $10,000,000, helped countless homeowners navigate their way through the crushing mortgage crisis years. I've worked with every imaginable U.S. bank and mortgage lender, from the largest to ones since demised, insurance funds and international banks. But, never have I ever encountered one so blatantly incompetent, dishonest, unscrupulous or fraudulent as Civic Financial, and their erstwhile servicing subsidiary BSI Financial Services. So egregious are their accounting and loan servicing actions that it became necessary to not only file suit on one particular Oregon loan, but I am preparing regulatory agency complaints for filing in Texas, California and Oregon.

Civic is a real company but can improve Civic kept pushing back the loan and finding more reasons to not close my deal. After many promises to close week after week, I finally closed after 4 months. I feel civic needs to streamline their process and have better communication and accountability within their group. They are a legit company at the end of the day and I hope they are improving their process to get their loans closed in a timely manner.