If I could give negative stars there… If I could give negative stars there wouldn't be enough. My account was hacked in January. I sent all the proof they asked me for why am I still fighting these people to get my money back. The saddest thing is my card was locked. The customer representatives are unprofessional, unknowledgeable and a supervisor or team lead is never available. I've been waiting to hear back from a supervisor 2 weeks. I'm excited for the people who have had better experiences. I'm very displeased.

Stay AWAY. Do NOT bank with Greenwood. There is no benefit to do so. They will hold deposits and refunds longer than necessary and give you excuses like, “We do not see s deposit/refund,” If the wait time for a refund or deposit is 7-10 business days, count on waiting that entire time. No worth it.

Absolutely horrible experience Wow! I am currently awaiting my new debit card that was supposed to be fedex to me. I can't access my money this weekend at all. I just had two scams happen to my account and I tried my best to give them a chance. I don't recommend this bank at all. One pro is that you get your direct deposit early.

Worst experience ever went to the Post… Worst experience ever went to the Post Office to get some money orders tried to pay card declined. I called the bank and was told that there system doesn't recognize post office transactions. huh?? Seriously? Okay went home to make my payment online made 2 payments for 1200 then my card was locked, I called and was told to wait for 30 minutes then try my card again. All I'm trying to do is pay bills this is ridiculous definitely moving my money back to Navy Federal. Doesn't matter if you have Greenwood Metal card which you pay _4.99 a month for.

Do not use greenwood!! Do not use greenwood!!! Cash app has cancelled a few transactions and when they finally expired over a week later greenwood put them in as 0.00 transactions instead of 210, 110, 100, & 50! Leaving me $480 short in my account. They keep telling me it'll be 24-48 hours before compliance contacts me but this started 8/21/23! No word from anyone at all. I call and call but nothing. I just need the money back in my account now!