Horrible institution Horrible institution! Mobile deposited a check on the 6/20 sat pending until today Checked status said banking difficulties by on their end and deposit would be there today by customer service Instead deposi has disappeared with no explanation no money and no one reached out via emil or phone. I had to call and still received no answer. No way is this a black owned black no one speaks English clearly- Supervisor supposed to call or email me - nothing. Just horrible all the way around Glad I found out now and switched my direct deposit

Stay AWAY. Do NOT bank with Greenwood. There is no benefit to do so. They will hold deposits and refunds longer than necessary and give you excuses like, “We do not see s deposit/refund,” If the wait time for a refund or deposit is 7-10 business days, count on waiting that entire time. No worth it.

Worst experience ever went to the Post… Worst experience ever went to the Post Office to get some money orders tried to pay card declined. I called the bank and was told that there system doesn't recognize post office transactions. huh?? Seriously? Okay went home to make my payment online made 2 payments for 1200 then my card was locked, I called and was told to wait for 30 minutes then try my card again. All I'm trying to do is pay bills this is ridiculous definitely moving my money back to Navy Federal. Doesn't matter if you have Greenwood Metal card which you pay _4.99 a month for.

Greenwood has been a great experience… Greenwood has been a great experience for me. I received not just a plastic card but a metal card. Set up my account and app loaded my first deposit and it has been seamless. I have contacted customer service a few times and they were very pleasant and helped me right away.

FRAUD I have received a monthly email since Jan 2023 indicating that 'my monthly statement' is ready. I did not open an account with them and have reported it to them numerous times. They will NOT give me any information without my 16 digit card number.. which I obviously do not have. My call yesterday, I did ended up confirming my email address and last 4 of social... then was placed on a long hold... leary, I hung up. There are no replies to the support email I have found. Just wanted this public knowledge for others.