Horrible institution Horrible institution! Mobile deposited a check on the 6/20 sat pending until today Checked status said banking difficulties by on their end and deposit would be there today by customer service Instead deposi has disappeared with no explanation no money and no one reached out via emil or phone. I had to call and still received no answer. No way is this a black owned black no one speaks English clearly- Supervisor supposed to call or email me - nothing. Just horrible all the way around Glad I found out now and switched my direct deposit

Stay AWAY. Do NOT bank with Greenwood. There is no benefit to do so. They will hold deposits and refunds longer than necessary and give you excuses like, “We do not see s deposit/refund,” If the wait time for a refund or deposit is 7-10 business days, count on waiting that entire time. No worth it.

Do not use greenwood!! Do not use greenwood!!! Cash app has cancelled a few transactions and when they finally expired over a week later greenwood put them in as 0.00 transactions instead of 210, 110, 100, & 50! Leaving me $480 short in my account. They keep telling me it'll be 24-48 hours before compliance contacts me but this started 8/21/23! No word from anyone at all. I call and call but nothing. I just need the money back in my account now!

If I could give negative stars there… If I could give negative stars there wouldn't be enough. My account was hacked in January. I sent all the proof they asked me for why am I still fighting these people to get my money back. The saddest thing is my card was locked. The customer representatives are unprofessional, unknowledgeable and a supervisor or team lead is never available. I've been waiting to hear back from a supervisor 2 weeks. I'm excited for the people who have had better experiences. I'm very displeased.

Do not open an account with Greenwood… Do not open an account with Greenwood Bank! They do not have their own fraud department. Unlike other financial institutions, they provide no alerts of each transactions by text message in place. They just email you about the transactions. They allowed someone to compromise my account and refused to refund me the money that was stolen from me in a timely manner. They allowed the funds to be deducted immediately like the funds that were stolen from me! I am so glad that my Social Security Benefits are being deposited into this account!