Bad Experience with Loan Officer It may not be fair to tar Brightpath with he same brush as my loan officer but I only have him as a reference. I had 2 properties to refi and I primarily wanted to do property B. Loan officer worked on property A and after that was done came back and said that we could not do property B. He was rude and condescending in the process. I am closing the loan on property B with another company.

I was not given the plan that I wanted I was not given the plan that I wanted. Shuland Lucke would not answer e-mails and would not return calls until the refinance was completed.

Our Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.

Not a Smooth Transaction Unfortunately, I did NOT have a smooth transaction. Everything started out smooth enough, and, for whatever reason, things got 'messy'. I kept having to fill out the same paperwork multiple times, my loan officer went 'ghost' for a short period of time (no one could answer any questions while he was out so I HAD to wait for him to resurface) and the underwriting process was very messy (kept being asked for documents I'd already sent). And the coup da gracious was...the day of my closing (2:00 PM)...it wasn't until 11:30 or so that I was told the amount to bring to closing...oh & funds had to be WIRED vs bring a cashier's check. Then to top it all off...the closing attorney was sent the wrong paperwork by (I'm guessing) the title company Brightpath used to close my loan. SO I ended up having to meet with that attorney TWICE. I should be lucky that I did closed; I was given an initial closing date, the seller came into town for it but that was around the time my loan officer went ghost & NO ONE could answer WTH happened. How was I given a closing date & I found out my file wasn't even in underwriting. I don't believe the seller was compensated for their wasted trip into town...WOW!!! Everything was just so botched up that I honestly keep looking for a certified letter saying the house isn't really mine...that's how horrible this transaction was for me. That was my experience...I wish everyone else the best of luck. P.S. I had my credit together, knew what house I wanted to buy, the seller & I had already negotiated the sale price AND I had $$$ for my downpayment/closing costs; so no; it was NOT me!!!

Very Disappointing Experience!!!!! A year ago I refinanced my mortgage with Brightpath. I was hoping to refinance once again. . . . .after more than 6+ months I finally terminated the refi loan process. This was the most convoluted, frustrating process I have ever experienced. Underwirting kept moving the goal posts. . . . .a very inconsistent, confusing process that eventually caused me to go with a national competitor. Not sure what changed in the past year but this is NOT the same company I dealt with successfully a year ago