Stuart
USOverall Overall - it was a pleasant experience. We did have some trouble getting timely answers to certain questions and got a number of incomplete responses. However, they did deliver on saving me money and time in closing. And even when we made some late term changes, they were able to accommodate.
Tim Allen
USI was not given the plan that I wanted I was not given the plan that I wanted. Shuland Lucke would not answer e-mails and would not return calls until the refinance was completed.
Thomas
USDon't take initiative to follow up with… Don't take initiative to follow up with client. Client has to initiate follow ups. Very disapointing working with Mortgage Rep.
Steven
USI feel very good about my experience… I feel very good about my experience with Brightpath. They were very easy to work with and took care of business. Terry communicated very well and took care of everything. I feel like the process went well and was very easy to complete. I would recommend Brightpath to anyone wanting to get a mortgage or planning a refinancing.
A. O.
USOur Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.