Alan
GBRefinancing always takes a great deal… Refinancing always takes a great deal of information, and much of it has to be delivered at the last minute for some reason. Despite that fact, I felt Brightpath did a very good job of helping me to navigate the roadblocks. Things could have probably gone a little smoother, but all in all my loan closed, I save money every month and I would use them again if I needed to.
A. O.
GBOur Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.
Tim Allen
GBI was not given the plan that I wanted I was not given the plan that I wanted. Shuland Lucke would not answer e-mails and would not return calls until the refinance was completed.
Stuart
GBOverall Overall - it was a pleasant experience. We did have some trouble getting timely answers to certain questions and got a number of incomplete responses. However, they did deliver on saving me money and time in closing. And even when we made some late term changes, they were able to accommodate.
Valley Rogers
GBThe process started well but from… The process started well but from appraisal to first payment it has been a confusing process.