Tim Allen
GBI was not given the plan that I wanted I was not given the plan that I wanted. Shuland Lucke would not answer e-mails and would not return calls until the refinance was completed.
Michael Spencer
GBOverall smooth process Overall smooth process. There was a little more back/forth with negotiations around final terms/rates. There were errors made on settlement statement where taxes/insurance escrows were not calculated correctly.
A. O.
GBOur Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.
Walt Olson
GBVery Disappointing Experience!!!!! A year ago I refinanced my mortgage with Brightpath. I was hoping to refinance once again. . . . .after more than 6+ months I finally terminated the refi loan process. This was the most convoluted, frustrating process I have ever experienced. Underwirting kept moving the goal posts. . . . .a very inconsistent, confusing process that eventually caused me to go with a national competitor. Not sure what changed in the past year but this is NOT the same company I dealt with successfully a year ago
Steven
GBI feel very good about my experience… I feel very good about my experience with Brightpath. They were very easy to work with and took care of business. Terry communicated very well and took care of everything. I feel like the process went well and was very easy to complete. I would recommend Brightpath to anyone wanting to get a mortgage or planning a refinancing.