Very Disappointing Experience!!!!! A year ago I refinanced my mortgage with Brightpath. I was hoping to refinance once again. . . . .after more than 6+ months I finally terminated the refi loan process. This was the most convoluted, frustrating process I have ever experienced. Underwirting kept moving the goal posts. . . . .a very inconsistent, confusing process that eventually caused me to go with a national competitor. Not sure what changed in the past year but this is NOT the same company I dealt with successfully a year ago

Poor communication & lack of notice regarding lower rates. My wife and I did not receive clear directions regarding the required documents which caused delays and much frustration. An overall poor communication experience. We had NO updates on rate changes. Had we not monitored and notified our represenative of the lower % interest rate change it would have been to our detriment. We will not recommend Brightpath.

Was helpful and available at first Was helpful and available at first. After being told that I was approve and to pay $500 for an appraisal, I was told that the underwriter needed more income and various other items. Lost $500 dollars dealing with my Loan Officer. I think Brightpath is a good company, just had a very rude and uncaring loan officer.

Not a Smooth Transaction Unfortunately, I did NOT have a smooth transaction. Everything started out smooth enough, and, for whatever reason, things got 'messy'. I kept having to fill out the same paperwork multiple times, my loan officer went 'ghost' for a short period of time (no one could answer any questions while he was out so I HAD to wait for him to resurface) and the underwriting process was very messy (kept being asked for documents I'd already sent). And the coup da gracious was...the day of my closing (2:00 PM)...it wasn't until 11:30 or so that I was told the amount to bring to closing...oh & funds had to be WIRED vs bring a cashier's check. Then to top it all off...the closing attorney was sent the wrong paperwork by (I'm guessing) the title company Brightpath used to close my loan. SO I ended up having to meet with that attorney TWICE. I should be lucky that I did closed; I was given an initial closing date, the seller came into town for it but that was around the time my loan officer went ghost & NO ONE could answer WTH happened. How was I given a closing date & I found out my file wasn't even in underwriting. I don't believe the seller was compensated for their wasted trip into town...WOW!!! Everything was just so botched up that I honestly keep looking for a certified letter saying the house isn't really mine...that's how horrible this transaction was for me. That was my experience...I wish everyone else the best of luck. P.S. I had my credit together, knew what house I wanted to buy, the seller & I had already negotiated the sale price AND I had $$$ for my downpayment/closing costs; so no; it was NOT me!!!

Poor Experience Too difficult to work with. Rude to client's agents. Unprepared with wiring instructions at closing. Would not do mail-off closing for out of state seller.