Stuart
GBOverall Overall - it was a pleasant experience. We did have some trouble getting timely answers to certain questions and got a number of incomplete responses. However, they did deliver on saving me money and time in closing. And even when we made some late term changes, they were able to accommodate.
Thomas
GBDon't take initiative to follow up with… Don't take initiative to follow up with client. Client has to initiate follow ups. Very disapointing working with Mortgage Rep.
A. O.
GBOur Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.
Tim Allen
GBI was not given the plan that I wanted I was not given the plan that I wanted. Shuland Lucke would not answer e-mails and would not return calls until the refinance was completed.
Kurt Pletcher
GBBad Experience with Loan Officer It may not be fair to tar Brightpath with he same brush as my loan officer but I only have him as a reference. I had 2 properties to refi and I primarily wanted to do property B. Loan officer worked on property A and after that was done came back and said that we could not do property B. He was rude and condescending in the process. I am closing the loan on property B with another company.