Good luck getting your escrow refund. Pennymac erroneously paid property taxes from escrow on a mortgage that had been satisfied back in mid-December. We have still not received the refund even after multiple contacts. They have kept/used our money for 3 months and it's still sitting in the escrow account. I would suggest telling your lender to absolutely not sell your mortgage to these crooks.

From commencement to final signature on… From commencement to final signature on closing documents, every question was answered promptly and thoroughly! Each step was clearly explained and all of the financials were intensively clarified, even if they had to be repeated to me! Each progression of the process was detailed in the many emails guiding me. It has taken less than two weeks from my initial query to closing! Now that's a truly amazing experience! Need I say more?

Awful company I have unfortunately been with this company for almost two years. The mortgage company I signed with sold my mortgage with out my permission, now PennyMac is charging me 2083.00 dollars for what I don’t know. They don’t explain themselves. Also raising my monthly payments by almost 60dollars, I have never missed a payment in two years since I bought this house. If you can don’t use this company, evil people!!!

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!

Poor Customer Service & online experience It's difficult, to say the least, to get a real person via phone. A customer is encouraged to do everything via their online system but that system is pretty bad. I've submitted messages that don't get read. For example, I recently changed homeowners insurance and had to go through the online system to update my insurance info. The 'people' receiving my info don't seem to understand insurance, and because there was question about the coverage rather than pick up the phone and call me, they mailed letters asking me to upload my new insurance over and over again. Then they applied their own insurance because the question hadn't been answered, even though I had answered the very simple question and submitted documentation. A person with just a little bit of knowledge could have solved the issue by either picking up the phone or answering my online messages. It's almost like there are no humans working there.