Alan -
GBKarla from customer service! First of all…. FIVE STARS to Karla H. in customer service!!!!! ⭐️⭐️⭐️⭐️⭐️ We were having some questions/ concerns with our homeowners insurance policy, she patiently waited on us, spent almost an hour with us, guiding us, and walking us through the procedures that we needed to take to correct the situation! Absolutely positively amazing customer service from Kala H! She definitely went above, and beyond to make sure that we were completely satisfied!!! Thank you so much, Karla!!!!!
MyEsha R
GBBe careful Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself.
Stevethebrit
GBThey LIED in Federal Court They LIED in Federal Court! Through no fault of my own (I’m a victim of abuse who fled my home) my house ended up in foreclosure. Someone else was court-ordered to pay the mortgage and didn’t. PennyMac said repeatedly and in multiple episodes and ways they would support me in a Short Sale. We had a buyer and they were fully aware, We didn’t object to the removal of “Stay” in Federal Court as a result of their lies. These SOB’s knew the entire situation in spades and had the temerity to lie in Federal Court as part of their hidden agenda. They lied and sold my house immediately at foreclosure in bad-faith business practices. I’ve lost my house, my credit, wasted all my money on lawyers & now I have a needless foreclosure on my record. The worst abusers of all=PennyMac. I’m filing Priority Complaints with the Feds soon…
Rebecca Whitacre
GBPENNY MAC SUCKS!!!!! Have had increases due to taxes 3 years in a row...which NEVER happened when I was with Rocket Mortgage (for over 10 years!). Most recent increase was $200/month. It's always due to "taxes", but their record keeping is deplorable. Have tried multiple times to create an online account via the PennyMac website, but keep getting error messages. They're "customer service" is literally non-existent. HORRIBLE COMPANY. DON'T WALK...RUN AWAY FROM THIS MORTGAGE COMPANY!!!
Ellen
GBDisaster They messed up my escrow account and will not be accountable. Horrible customer service and won't give you a person to work with. My mortgage was sold to them. If you have a choice - never go there.