There is no way to make a payment… There is no way to make a payment "after hours" by phone. Or without chatting with them. This is ridiculous. There should be multiple ways to PAY anyway and how that a customer can. The number 888 870 229 has no evening access and the other phone number loops gives no option to make a payment only info. I guess this multi-million-dollar company is too cheap to make itself accessible, not everyone is happy with ONLINE payments! I guess the other option is that they WANT customers to have difficulty paying---that much seems to be true.

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!

Horrible mortgage company Horrible mortgage company. My monthly payment has increased twice since they bought my mortgage. They are now citing the increase due to a "shortage" account. Neither my insurance or taxes have increased, yet I am now paying over $500 more per month than when I started. What's more is they failed to pay my homeowner's insurance on time, and it wound up getting cancelled. They finally paid it a few months later. Avoid PennyMac at all costs!!!

From commencement to final signature on… From commencement to final signature on closing documents, every question was answered promptly and thoroughly! Each step was clearly explained and all of the financials were intensively clarified, even if they had to be repeated to me! Each progression of the process was detailed in the many emails guiding me. It has taken less than two weeks from my initial query to closing! Now that's a truly amazing experience! Need I say more?

Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.