Rotten system I was in the hospital for three weeks and missed one payment. Pennyman blocked my ability to pay online and requires me to call them. However, their system is completely dysfunctional, nobody answers then it hangs up on you after wasting up to an half hour! I want to pay my mortgage but PennyMac won't let me!!!! Terrible company!!

Karla from customer service! First of all…. FIVE STARS to Karla H. in customer service!!!!! ⭐️⭐️⭐️⭐️⭐️ We were having some questions/ concerns with our homeowners insurance policy, she patiently waited on us, spent almost an hour with us, guiding us, and walking us through the procedures that we needed to take to correct the situation! Absolutely positively amazing customer service from Kala H! She definitely went above, and beyond to make sure that we were completely satisfied!!! Thank you so much, Karla!!!!!

Good luck getting your escrow refund. Pennymac erroneously paid property taxes from escrow on a mortgage that had been satisfied back in mid-December. We have still not received the refund even after multiple contacts. They have kept/used our money for 3 months and it's still sitting in the escrow account. I would suggest telling your lender to absolutely not sell your mortgage to these crooks.

Pennymac Reliable Equity Loan Pennymac has been reliable to us for the Equity Loan part; staff members are quite professional and compassionate to their commitment, they make things simple and then you will be amazed that things have been completed smoothly because of their extra hard work, thank you Pennymac Edward S. and Francisco D. for your great service!

Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.