Pennymac failed to pay land taxes… Pennymac failed to pay land taxes resulting in a lien being placed on our property. The customer service was worse than useless. Do not use.

Messy and unprofessional Awful experience with PennyMac. First, the company failed to pay my homeowners insurance this past year, no reason, no explanation, same mortgage and insurance for years, PennyMac just never sent payment and suddenly I wasn't insured. Then I'd started the process of acquiring a PennyMac home equity loan, was more than qualified, submitted all requested documents, and then each day, the processor wanted one more thing, two more things, all the requests were in writing, often indecipherable, often reflective of documents I'd already submitted. The loan agents didn't seem in touch with the processors, and would then explain what they thought the processors meant, it was all messy and unprofessional. I'm now taking my entire mortgage elsewhere, which will be a little expensive but worth it to be finished with PennyMac.

Rotten system I was in the hospital for three weeks and missed one payment. Pennyman blocked my ability to pay online and requires me to call them. However, their system is completely dysfunctional, nobody answers then it hangs up on you after wasting up to an half hour! I want to pay my mortgage but PennyMac won't let me!!!! Terrible company!!

Good luck getting your escrow refund. Pennymac erroneously paid property taxes from escrow on a mortgage that had been satisfied back in mid-December. We have still not received the refund even after multiple contacts. They have kept/used our money for 3 months and it's still sitting in the escrow account. I would suggest telling your lender to absolutely not sell your mortgage to these crooks.

Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.