PENNYMAC

3043 Townsgate Rd, Suite 200, 91361, Westlake Village, United States
image
2.00
Based on 20 Reviews

5

25.00%

4

0.00%

3

0.00%

2

0.00%

1

75.00%
About PENNYMAC

PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Tags
Contact Info

You need to Login first to submit your review.

image
MyEsha R
GB

Be careful Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself.

image
Ashlea A Blandford
GB

Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.

image
Yolanda Dobbs
GB

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!

image
Ellen
GB

Disaster They messed up my escrow account and will not be accountable. Horrible customer service and won't give you a person to work with. My mortgage was sold to them. If you have a choice - never go there.

image
DARIN
GB

Awful company I have unfortunately been with this company for almost two years. The mortgage company I signed with sold my mortgage with out my permission, now PennyMac is charging me 2083.00 dollars for what I don’t know. They don’t explain themselves. Also raising my monthly payments by almost 60dollars, I have never missed a payment in two years since I bought this house. If you can don’t use this company, evil people!!!

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow