Kevin R.
GBThey paid the wrong insurance carrier… They paid the wrong insurance carrier (Orion180) after we had switched to another carrier, whom they also paid, and now want to double my monthly payment due to Escrow shortage. Uh, nope, you guys paid Two(2) policies. I have spent way too much time trying to get this resolved after more than a month of trying. Trying to get resolution is almost impossible because it's almost impossible to talk to a live person. Looking to refinance at this point.
Ellen
GBDisaster They messed up my escrow account and will not be accountable. Horrible customer service and won't give you a person to work with. My mortgage was sold to them. If you have a choice - never go there.
Ashlea A Blandford
GBHorrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.
Jasia Shun
GBPennymac Reliable Equity Loan Pennymac has been reliable to us for the Equity Loan part; staff members are quite professional and compassionate to their commitment, they make things simple and then you will be amazed that things have been completed smoothly because of their extra hard work, thank you Pennymac Edward S. and Francisco D. for your great service!
JT
GBHorrible mortgage company Horrible mortgage company. My monthly payment has increased twice since they bought my mortgage. They are now citing the increase due to a "shortage" account. Neither my insurance or taxes have increased, yet I am now paying over $500 more per month than when I started. What's more is they failed to pay my homeowner's insurance on time, and it wound up getting cancelled. They finally paid it a few months later. Avoid PennyMac at all costs!!!