There is no way to make a payment… There is no way to make a payment "after hours" by phone. Or without chatting with them. This is ridiculous. There should be multiple ways to PAY anyway and how that a customer can. The number 888 870 229 has no evening access and the other phone number loops gives no option to make a payment only info. I guess this multi-million-dollar company is too cheap to make itself accessible, not everyone is happy with ONLINE payments! I guess the other option is that they WANT customers to have difficulty paying---that much seems to be true.

Horrible mortgage company Horrible mortgage company. My monthly payment has increased twice since they bought my mortgage. They are now citing the increase due to a "shortage" account. Neither my insurance or taxes have increased, yet I am now paying over $500 more per month than when I started. What's more is they failed to pay my homeowner's insurance on time, and it wound up getting cancelled. They finally paid it a few months later. Avoid PennyMac at all costs!!!

Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.

RE-Fi to save $300 a month went easy… RE-Fi to save $300 a month went easy and fast closing! I have an FHA loan with unfortunate built-in PMI at around $400+ cost a month, which remains until I sell my home as this current RE-FI could not change since my income did not allow a change from FHA to conventional. Good experience all around with PennyMac.

Rotten system I was in the hospital for three weeks and missed one payment. Pennyman blocked my ability to pay online and requires me to call them. However, their system is completely dysfunctional, nobody answers then it hangs up on you after wasting up to an half hour! I want to pay my mortgage but PennyMac won't let me!!!! Terrible company!!