After 15 years this company is failing After 15 years this company is failing. Do not use them. You cannot get an agent on the phone and the phone system is extremely frustrating. They applied my funds incorrectly and kept adding late charges. I finally talked to someone to fix all of this, including my credit report that they reported last payment only to get another late payment today. This literally has me in tears, they are so inefficient.

Be careful Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself.

Disaster They messed up my escrow account and will not be accountable. Horrible customer service and won't give you a person to work with. My mortgage was sold to them. If you have a choice - never go there.

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!

Rotten system I was in the hospital for three weeks and missed one payment. Pennyman blocked my ability to pay online and requires me to call them. However, their system is completely dysfunctional, nobody answers then it hangs up on you after wasting up to an half hour! I want to pay my mortgage but PennyMac won't let me!!!! Terrible company!!