Horrible customer service Horrible customer service. Repeat the same thing over and over again. Threaten my 65 year old mother asking her what would she do to keep her home cause no one told use that are property taxes werent being figured right supposedly sent a letter we never received in the mail. Trying to charge us over $300 for our mortgage and now saying $1700 a month is what we will have to pay starting in March or April. Mostly foreigners who you speak with and they need to train these people about customer service.

Disaster They messed up my escrow account and will not be accountable. Horrible customer service and won't give you a person to work with. My mortgage was sold to them. If you have a choice - never go there.

After 15 years this company is failing After 15 years this company is failing. Do not use them. You cannot get an agent on the phone and the phone system is extremely frustrating. They applied my funds incorrectly and kept adding late charges. I finally talked to someone to fix all of this, including my credit report that they reported last payment only to get another late payment today. This literally has me in tears, they are so inefficient.

Be careful Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself.

Horrible mortgage company Horrible mortgage company. My monthly payment has increased twice since they bought my mortgage. They are now citing the increase due to a "shortage" account. Neither my insurance or taxes have increased, yet I am now paying over $500 more per month than when I started. What's more is they failed to pay my homeowner's insurance on time, and it wound up getting cancelled. They finally paid it a few months later. Avoid PennyMac at all costs!!!