PENNY MAC SUCKS!!!!! Have had increases due to taxes 3 years in a row...which NEVER happened when I was with Rocket Mortgage (for over 10 years!). Most recent increase was $200/month. It's always due to "taxes", but their record keeping is deplorable. Have tried multiple times to create an online account via the PennyMac website, but keep getting error messages. They're "customer service" is literally non-existent. HORRIBLE COMPANY. DON'T WALK...RUN AWAY FROM THIS MORTGAGE COMPANY!!!

RE-Fi to save $300 a month went easy… RE-Fi to save $300 a month went easy and fast closing! I have an FHA loan with unfortunate built-in PMI at around $400+ cost a month, which remains until I sell my home as this current RE-FI could not change since my income did not allow a change from FHA to conventional. Good experience all around with PennyMac.

There is no way to make a payment… There is no way to make a payment "after hours" by phone. Or without chatting with them. This is ridiculous. There should be multiple ways to PAY anyway and how that a customer can. The number 888 870 229 has no evening access and the other phone number loops gives no option to make a payment only info. I guess this multi-million-dollar company is too cheap to make itself accessible, not everyone is happy with ONLINE payments! I guess the other option is that they WANT customers to have difficulty paying---that much seems to be true.

They paid the wrong insurance carrier… They paid the wrong insurance carrier (Orion180) after we had switched to another carrier, whom they also paid, and now want to double my monthly payment due to Escrow shortage. Uh, nope, you guys paid Two(2) policies. I have spent way too much time trying to get this resolved after more than a month of trying. Trying to get resolution is almost impossible because it's almost impossible to talk to a live person. Looking to refinance at this point.

Messy and unprofessional Awful experience with PennyMac. First, the company failed to pay my homeowners insurance this past year, no reason, no explanation, same mortgage and insurance for years, PennyMac just never sent payment and suddenly I wasn't insured. Then I'd started the process of acquiring a PennyMac home equity loan, was more than qualified, submitted all requested documents, and then each day, the processor wanted one more thing, two more things, all the requests were in writing, often indecipherable, often reflective of documents I'd already submitted. The loan agents didn't seem in touch with the processors, and would then explain what they thought the processors meant, it was all messy and unprofessional. I'm now taking my entire mortgage elsewhere, which will be a little expensive but worth it to be finished with PennyMac.