They LIED in Federal Court They LIED in Federal Court! Through no fault of my own (I’m a victim of abuse who fled my home) my house ended up in foreclosure. Someone else was court-ordered to pay the mortgage and didn’t. PennyMac said repeatedly and in multiple episodes and ways they would support me in a Short Sale. We had a buyer and they were fully aware, We didn’t object to the removal of “Stay” in Federal Court as a result of their lies. These SOB’s knew the entire situation in spades and had the temerity to lie in Federal Court as part of their hidden agenda. They lied and sold my house immediately at foreclosure in bad-faith business practices. I’ve lost my house, my credit, wasted all my money on lawyers & now I have a needless foreclosure on my record. The worst abusers of all=PennyMac. I’m filing Priority Complaints with the Feds soon…

PENNY MAC SUCKS!!!!! Have had increases due to taxes 3 years in a row...which NEVER happened when I was with Rocket Mortgage (for over 10 years!). Most recent increase was $200/month. It's always due to "taxes", but their record keeping is deplorable. Have tried multiple times to create an online account via the PennyMac website, but keep getting error messages. They're "customer service" is literally non-existent. HORRIBLE COMPANY. DON'T WALK...RUN AWAY FROM THIS MORTGAGE COMPANY!!!

Messy and unprofessional Awful experience with PennyMac. First, the company failed to pay my homeowners insurance this past year, no reason, no explanation, same mortgage and insurance for years, PennyMac just never sent payment and suddenly I wasn't insured. Then I'd started the process of acquiring a PennyMac home equity loan, was more than qualified, submitted all requested documents, and then each day, the processor wanted one more thing, two more things, all the requests were in writing, often indecipherable, often reflective of documents I'd already submitted. The loan agents didn't seem in touch with the processors, and would then explain what they thought the processors meant, it was all messy and unprofessional. I'm now taking my entire mortgage elsewhere, which will be a little expensive but worth it to be finished with PennyMac.

Pennymac Reliable Equity Loan Pennymac has been reliable to us for the Equity Loan part; staff members are quite professional and compassionate to their commitment, they make things simple and then you will be amazed that things have been completed smoothly because of their extra hard work, thank you Pennymac Edward S. and Francisco D. for your great service!

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!