After 15 years this company is failing After 15 years this company is failing. Do not use them. You cannot get an agent on the phone and the phone system is extremely frustrating. They applied my funds incorrectly and kept adding late charges. I finally talked to someone to fix all of this, including my credit report that they reported last payment only to get another late payment today. This literally has me in tears, they are so inefficient.

Pennymac Reliable Equity Loan Pennymac has been reliable to us for the Equity Loan part; staff members are quite professional and compassionate to their commitment, they make things simple and then you will be amazed that things have been completed smoothly because of their extra hard work, thank you Pennymac Edward S. and Francisco D. for your great service!

Poor Customer Service & online experience It's difficult, to say the least, to get a real person via phone. A customer is encouraged to do everything via their online system but that system is pretty bad. I've submitted messages that don't get read. For example, I recently changed homeowners insurance and had to go through the online system to update my insurance info. The 'people' receiving my info don't seem to understand insurance, and because there was question about the coverage rather than pick up the phone and call me, they mailed letters asking me to upload my new insurance over and over again. Then they applied their own insurance because the question hadn't been answered, even though I had answered the very simple question and submitted documentation. A person with just a little bit of knowledge could have solved the issue by either picking up the phone or answering my online messages. It's almost like there are no humans working there.

Awful company I have unfortunately been with this company for almost two years. The mortgage company I signed with sold my mortgage with out my permission, now PennyMac is charging me 2083.00 dollars for what I don’t know. They don’t explain themselves. Also raising my monthly payments by almost 60dollars, I have never missed a payment in two years since I bought this house. If you can don’t use this company, evil people!!!

My experience was great My experience was great! The entire team was knowledgeable, prompt with information and responses. Chris reached out every step of the way to communicate what needed to be done and answer any questions. Process went smoothly and quickly, closed early within a few weeks and am highly satisfied. Use Pennymac for your mortgage/re-finance needs!