I've been with the company for 3 years… I've been with the company for 3 years and they're by far the worst company I've ever delt with. You can submit a load Friday at 1am and still won't get processed until Monday. They lie and say they're waiting on the broker but that's a lie. I've had brokers blind copy me on the email verifying the load was drop off. I tried to factor with another company they mad it so hard I ended up just staying. I'm definitely regretting that. They've gotten to big and don't know how to keep their customer satisfied with them.

As a company owner As a company owner, I am with them by mistake, I do not recommend this factory to any company owner. The customer service is terrible, the representatives lack training, very few professionals, when you have any loading problem the first thing I will do is They say that you contact the broker yourself to pay and the main thing with them is that you have no guarantee of any charge. Please do not fall into their hands, in general sense this factory is useless. Regarding the factory they must train you regarding other factories because you really lack everything. As a company owner I am very disappointed in you

the problem with tbs is that they will… the problem with tbs is that they will come back and hit you with chargebacks for loads you did over a year ago so basically end of day you are working for minus. They expect you to send in paperwork within 30 days but then they take forever to invoice. You will be out of business eventually the way they handle invoice collections. TBS is a nightmare. Now they are putting my money in escrow reserve. This company is in breach of contract. tbs takes forever to process charge backs, so thinking you made money, one year down the road they will deduct. better work without factoring company, just request quick pay from companies.

Good luck This company has potential. Started off fine, if they would actually look at the paperwork submitted we could have avoided so many issues. Also, the lack of communication when there is a problem is horrendous.. good luck if you choose to deal with them.

RUN FAR AWAY!!!! Horrible customer service and they send out NOAs to Brokers who aren’t in your agreement. If you request an NOR they will not give you a copy because they send it out per your request one at a time for each broker so if you don’t know a broker has a NOA for you you’re stuck dealing with TBS until they get paid. It’s a web since you’ll always be waiting for them to get paid so they won’t fully release you with a blanket NOR. Then if you don’t do business for while they’ll claim they wasn’t paid so you can’t get a NOR then you’ll be arguing with brokers to pay them when they have been paid. Do not fall into their trap.