Avoid - Terrible Costumer support- Cannot provide answers to problems After a great presentation from the Sales Rep of H.I , I decided to switch our Simple IRA plan to a 401K with H.I. What a mistake, The onboarding was terrible; no one contact me on how to start the plan, and no one did the presentation to my employees about the benefits of the plan. I was doing the contributions manually by uploading the excell to the website and everything was working fine, but after I asked to switch to automatic contributions from our payroll system. H.I have not been able to post contributions more more than a month. You cannot reach anyone at their customer service and the assigned manager left on vacation, the manager does respond to emails. My recommendation, avoid this company at all costs.

Negative Stars if Possible! Zero stars! Run! One of the worst companies I've ever dealt with. Onboarding is useless and my trainer had no clue what he was talking about. Transferred $14k and it's been MIA for 3 mths. Made promises during sign up that they refused to keep and I battled for over a mth. We send funds and 2 months later they are still not deposited in 401k and show pending. New people signup and they don't communicate with our payroll company to deduct those funds, so they go mths without a deposit until I happen to notice it. Sent out onboarding to entire company without even telling me they were and what they sent had the wrong match %. Constantly sending invites to signup to employees that aren't eligible. Impossible to responses from anyone, even the managers. I cannot leave this company fast enough. There is so much more I could share.

Onboarding with Human Interest was a… Onboarding with Human Interest was a great experience. They really anticipated all our questions and were ready with answers and solutions. Having access to their library of documents and how-to's is an added bonus!

Our company recently switched to Human… Our company recently switched to Human Interest and its the worst customer service I’ve experienced in 20 years. No response or have to follow up multiple times. One time I finally talked to someone and it sounded like he was walking outside eating his lunch. Completely unacceptable and would stay away from using them.

Has been an awful experience Has been an awful experience from the very beginning. Was promised they’d send a $1,500 promo credit by the initial sales rep. So I tell them to send it to our IRS address. Then they claim I have to jump through more hoops in a set time frame and they won’t just issue the promised check or they don’t have to pay it. Then an employee opted out 6 weeks ago and they tell me I have to keep manually removing deductions. But their integration won’t let me zero out the employer match so they now have over $500 that they refuse to help get refunded and they keep taking more. First “customer relationship manager” had no number and took several days to reply. Hold times for admin or employees was frustratingly long. There’s a discrepancy in the bank statement for what should’ve been drawn, so our books aren’t balanced. The new rep for our account answers by email eventually but their phone number just plays music and no one answers. Not even sure if it rings. Can’t leave a voicemail. Overall, STAY AWAY! I’m going to have to hire a lawyer to get the money back that they’re holding in a closed account and for the promo money we are owed. Use literally anyone else.