Alarmed and concerned for my 401K No Stars! My company just enrolled in Human Interest. I wish they had done their homework. Rollover checks are cashed by HI, yet the money instead of getting deposited into user account, is kept elsewhere for several weeks. Instead of being invested and growing for the account owner, it may be earning short term interest for someone else in this company. Member account balance and plan performance dashboard stats do not make sense. They claim earnings and positive performance percentage, yet your actual cash balance can be LOWER than amount you contributed into your account. Suspicious. I do not like what I see. I wish I never enrolled, and did not rollover funds from my prior company plan. I suspect when I leave Human Interest I may end up with less money in my 401K then my contribution, as this company may be doing with members funds something other than investing and compounding retirement funds to benefit its plan participants. I hope someone audits how HI operates.

Signed up with Human Interest a month… Signed up with Human Interest a month ago, and contributions are still not processed. I've reached out to customer service several times. They take days/weeks to respond. Will be taking our business elsewhere. Ridiculously slow!

Lots of problems Lots of problems - said that they would be available to answer employee questions, but actually were only available for the business owner's questions, but even then gave conflicting information. Feels like they will tell you what you want when you're signing up and then tell you the truth once you've paid them. Terrible customer service - their general support is almost non-existent, won't answer numerous emails and calls.

Big Mistake!!!! Big Mistake! Do not deal with this company. They are clearly STEALING money! FRAUD FRAUD FRAUD

Has been an awful experience Has been an awful experience from the very beginning. Was promised they’d send a $1,500 promo credit by the initial sales rep. So I tell them to send it to our IRS address. Then they claim I have to jump through more hoops in a set time frame and they won’t just issue the promised check or they don’t have to pay it. Then an employee opted out 6 weeks ago and they tell me I have to keep manually removing deductions. But their integration won’t let me zero out the employer match so they now have over $500 that they refuse to help get refunded and they keep taking more. First “customer relationship manager” had no number and took several days to reply. Hold times for admin or employees was frustratingly long. There’s a discrepancy in the bank statement for what should’ve been drawn, so our books aren’t balanced. The new rep for our account answers by email eventually but their phone number just plays music and no one answers. Not even sure if it rings. Can’t leave a voicemail. Overall, STAY AWAY! I’m going to have to hire a lawyer to get the money back that they’re holding in a closed account and for the promo money we are owed. Use literally anyone else.