This company is not competent This company is not competent. 401k administration has to be the lowest-value, simplest business on the planet, but these people can't manage to run a functional website, manage basic security, or even complete the most basic functions, like generating and sending regular statements. Human Interest is a joke. I honestly don't believe my funds are safe with this company. They way they manage OTP verification is ludicrous.

Signed up with Human Interest a month… Signed up with Human Interest a month ago, and contributions are still not processed. I've reached out to customer service several times. They take days/weeks to respond. Will be taking our business elsewhere. Ridiculously slow!

Lots of problems Lots of problems - said that they would be available to answer employee questions, but actually were only available for the business owner's questions, but even then gave conflicting information. Feels like they will tell you what you want when you're signing up and then tell you the truth once you've paid them. Terrible customer service - their general support is almost non-existent, won't answer numerous emails and calls.

Alarmed and concerned for my 401K No Stars! My company just enrolled in Human Interest. I wish they had done their homework. Rollover checks are cashed by HI, yet the money instead of getting deposited into user account, is kept elsewhere for several weeks. Instead of being invested and growing for the account owner, it may be earning short term interest for someone else in this company. Member account balance and plan performance dashboard stats do not make sense. They claim earnings and positive performance percentage, yet your actual cash balance can be LOWER than amount you contributed into your account. Suspicious. I do not like what I see. I wish I never enrolled, and did not rollover funds from my prior company plan. I suspect when I leave Human Interest I may end up with less money in my 401K then my contribution, as this company may be doing with members funds something other than investing and compounding retirement funds to benefit its plan participants. I hope someone audits how HI operates.

Onboarding with Human Interest was a… Onboarding with Human Interest was a great experience. They really anticipated all our questions and were ready with answers and solutions. Having access to their library of documents and how-to's is an added bonus!