unhappy customer
GBCustomer service is so poor Customer service is so poor. I call, email suppport and leave voice mails and there is impossible to reach a human. I have an inquiry they need to resolve and it has been open for weeks. Impossible to get through to anyone who can help. What is the point of a customer support email or phone number if it doesn't actually get you support?!
Abdoulaye Fara Diaw
GBWorst Customer service ever Worst Customer service ever. Did a rollover from my previous employer. It has been weeks and it has not cleared, no status update. When you call you have to wait for almost one (1) hour to reach someone.
Kevin
GBIf I could give zero stars I would If I could give zero stars i would. Nothing but problems from this service. Slow processing of funds and contributions, and even slower for customer support: they take 3 weeks to a month to work on any of your requests. 2 weeks to get an answer on if I can get a distribution, a week and half for that issue to be solved after, and now 2 weeks and counting on waiting for my money. I've wasted a month doing what Guideline does for you in a day. If your employer uses Human Interest, I would sign up with a different service. Terrible experience would not recommend.
NA
GBTerrible Customer Service!!!! Their concierge customer service is awful!!! Do NOT use this company!
Jonathan Mitchell
GBBig Mistake!!!! Big Mistake! Do not deal with this company. They are clearly STEALING money! FRAUD FRAUD FRAUD