Worst experience ever!! Worst experience ever!!! Before our lease was up, we still had some things in the home BEFORE our lease was up. Progress already had the home listed and 2 days before our move our day came in and removed our belongings. Washer and dryer, safe, zero turn lawnmower, personal documents and 90% of our clothes. Will not return my calls to tell me anything. I know it was Progress for sure!

Giving one star because I have to give… Giving one star because I have to give something. My advice is to not even engage with this company. My son started application and was notified of change of location within 24 hours. He immediately contacted the company to let notify them of the change and stop the process. Agent implied everything was fine and no app was competed. The still continue to try to charge him the$285 application fee. Ironically house is still available two months later. BEWARE...THEY MAKE MONEY OFF APPLICATION FEES! Reporting them to HUD.

I pray it gets better! I have been in the same house for 7 years! Haven Brooks had it first and it was wayyyyy better. I was so pissed and felt like they were just picking on me but after reading these comments- it appears they treat every tenant like trash. It saddens me and I know the day I move out will be a breath of fresh air and a headache. This is so ridiculous. I can’t believe they are getting away with this treatment. Since being in this house- 3 companies have bought it. Maybe God will grant some grace for a fourth to buy it and that company actually care. The problems I am facing- charging me for unexplainable services, too many reps saying different things, rent keeps increasing, they don’t reply back to emails- it is an automatic system. I am pretty sure they copy and paste like they do under our posts. I was contacted by their collections department and after explaining the situation- the rep asked me to send all receipts, emails and he told me he would handle the issue and reverse the late fees. And guess what- it is still accumulating! They charge $15 a month for an admin fee, since my utilities have been in their name- it has been 3xs higher.

Rented a house/Need my security deposit. Rented a house; all funds paid in full. They never did a walk through inspection before move in or after I moved out. Upon my scheduled move in date the house was dirty. Construction blue tapes every where and cement on the floors. Garbage disposal did not work (workmen tried to fix several times to no avail), lights and socket on side of stove did not work. Closet has sheet racks that keeps falling off the wall (Worker left the shelves in the garage to return for it and I moved out and left it there). The back sliding door was not lockable; needed a new latch but it was never replaced. Walls were not properly painted and with visible spots all over. Garage door malfunctions and unable to close for hours on several occasions. Tile floors cracked and I watched as the cracks got bigger, during the summer time I have to spend a lot on pest control to get rid of ants that came up through the cracks. They double bill for utilities or have a community system where they add and divide the utilities. My water bill jumped from $74 to over $300 and no redress. They kept increasing the utilities and even though I paid my bills monthly every quarter it appeared that I was being billed again for payments already made. These people are the worst landlords I have every experienced. Run, Run as fast as you can. Now they are finding every reason in the world to not return by security deposit. Seeking legal advice.

I wish I checked the rating before… I wish I checked the rating before starting an application with PR last week. I applied for a property they have listed and pay for the app fees ( my wife and I $100) and a holding fee of $250. Completed the app and the next day, Friday, I received a link to complete the income verification which we did. Saturday someone contacted me to check if everything went well and confirmed they had all they need. Today, Monday I received an email stating they could not move on with the process because the application was incomplete. I call a number and the person said that I needed to apply again and couldn't tell me why or what was missing on my application. She keep saying the link to verify the income had expired and that I didn't completed it. I try to understand how I could I have input my info if the link was expired. No answer. They want me to apply again and pay again. When I asked for my $250 retention fees she said it would take about 30 days before I get it back. Sounds to me a lot like a SCAM