A truly awful experience I had a truly awful experience with Progress Residential. My family and I applied to rent a property and paid a $200 holding fee (besides the $250 application fee). After they rejected our application, probably based on discrimination since we are Hispanic, we were expecting our $200 refund within a month. We're now far beyond that date, and we still haven't received our money. We've reached out multiple times, but there's been no solution. It's extremely frustrating to be promised something and then have nothing come of it. Given the lack of response and their failure to honor their word, I can't recommend Progress Residential. If you're considering working with them, be aware! Their business practices are unacceptable, and they should be held accountable. In my view, 1 star is too much, I would come back to give them 5 NEGATIVE STARS if this website provides me that option in the future. This experience has been a total waste of our time.

If you could give no stars If you could give no stars, I would. Be prepared to pay thousands of dollars to live in an unsafe, poorly put together, half @$$ “refinished” home. We’ve begged and pleaded for help to get out of our lease as we’ve dealt with neighbors pulling weapons on our 4 year old and their only response is “break the lease for $5k” “transfer to one of our homes for $400+ more a month but you’ll have to pay $4k before you can do it” or “get over it”. We’ve raised concern after concern, and because we resigned our lease, because the move out list will cost you $3k in “cleaning for the next residents” we CHOSE to stay here & be threatened everyday. You can not get out of a progress home without draining every dime you’ve ever made and they don’t care.

I have been homeless for almost a month… I have been homeless for almost a month now. They have my deposit and first months rent. I transferred utilities and was rushed to address insurance concerns as far as adding them to the policy. They’ve kept me in limbo because of work orders and now the work orders are done I’m still homeless with no answer to when I can move in now that the property is habitable. No sense of urgency and I find it scammerish to have me move out my property and leave me with nowhere to go because they decided to do a walk through a day before move in and discover work orders. Definitely finding a lawyer.

Predatory. Predatory. This is the word that sums up their business practices. I was approved and then I read the lease. I was terrified. "Without notice" was in every paragraph. They installed smart devices in the home that they monitor. They requested I deposit funds before sending me the lease. A 120% rental increase at the end of the lease: again, without notice. I did not sign the lease and they are sending me harassing emails demanding that I sign it. They're bullies to boot.

Progress Residential damages neighbor's property, avoids issue for 3.5 months and counting. One of the Progress Residential staff at a property neighboring mine ran my mailbox over. I have Ring video footage, a police report, email threads, a case number (03619924), and so on. It has been nearly 4 months since I initially contacted them, and my mailbox is still sitting on top of a coffee table. I have contacted them 5 times over the past 4 months. They refuse to give me a direct contact, instead insisting that I wait for a "leadership member" or my case manager to get back to me. Meanwhile, I see workers of theirs on-site at least once a week. I don't even rent from them, but if they treat their neighbors this poorly, I can only imagine how they treat their tenants.