Howie
PYAbove average communication Above average communication, some things didn’t work proper before I moved in… small bathroom sink remained clogged entire stay and shower hot water ran out in ten minutes. Very noisy neighbors above with kids.((((
Matthias Müller
DEGood location Good location, all you need is there. Real good beds. Communication is easy and you get immediately an answer to your questions. All was uncomplicated.
Shoune Savicic
IEAmazing apartment, great support, open communication Great People at reception. Support team was amazing and arranged an early check in as my flight was arriving at 1am.
Sumit Bhangariya
INGood Experience with BlueGround We had booked an apartment in Dubai Marina with Blueground. Apartment handed over to us was exactly the same as shown in photographs. The service levels for cleaning and some fixing was also very good. Great Experience..!
Andy
ATYet another instance of a deposit not… Yet another instance of a deposit not returned in a timely manner. We checked out of our Zurich apartment 5+ weeks ago and still have no news on our refund which was due last week. The company "representatives" continue to pass the buck and blame the accounting department (a department so inept they can't answer an email within seven days). Blueground will respond to this review with words like "sincerely" and "doing our best" and a bunch of other nonsensical platitudes. As you can see by the litany of other 1 star reviews, do not believe these responses. They are categorically false and disingenuous. The best I can hope is that they see this review, quickly blame their "partner platform" and process the refund. All this goes to say, avoid Blueground at all costs. The apartment photos are taken in perfect light with illusive angles and once you factor in the non-refundable service cost (10% of the total rent) and the mysteriously non-refundable refund, it ends up being an extremely expensive endeavor that will drain you of your finances and spirit. Airbnb is a far superior experience with the ability to have personal interactions with your host and a platform that is responsive and operates like a real, respectable business.