Yet another instance of a deposit not… Yet another instance of a deposit not returned in a timely manner. We checked out of our Zurich apartment 5+ weeks ago and still have no news on our refund which was due last week. The company "representatives" continue to pass the buck and blame the accounting department (a department so inept they can't answer an email within seven days). Blueground will respond to this review with words like "sincerely" and "doing our best" and a bunch of other nonsensical platitudes. As you can see by the litany of other 1 star reviews, do not believe these responses. They are categorically false and disingenuous. The best I can hope is that they see this review, quickly blame their "partner platform" and process the refund. All this goes to say, avoid Blueground at all costs. The apartment photos are taken in perfect light with illusive angles and once you factor in the non-refundable service cost (10% of the total rent) and the mysteriously non-refundable refund, it ends up being an extremely expensive endeavor that will drain you of your finances and spirit. Airbnb is a far superior experience with the ability to have personal interactions with your host and a platform that is responsive and operates like a real, respectable business.

Excellent experience with Blueground in Vienna! The overall living experience at my Blueground apartment has been great! Starting from a smooth check-in process and entering a very clean and nicely furnished apartment, to enjoying an amazing river view!

Great Customer Service, responsive and very professional. Quick response, quick resolution, very kind by going above and beyond with your requirements. Appartment was missing curtains and even though it was not part of the package they made it happen. For any issues they were ready to help anytime. All of team members are very professional and maintain quality standards by providing great custmer services. Also the property is well maintained with great location. It's like home away from home. Thank you Komelia, Alea and all who contributed in making my stay as comfortable as possible.

Still waiting for a response over 3 weeks later I would leave 0 stars if allowed. Worse customer service ever. They are always in a meeting and never follow back up. Blueground had spaces in great buildings and if it’s an issue with the building, such as ac washer/dryer etc the building will fix it, not Blueground. That’s the only reason for any positive reviews. If you need something addressed that is a Blueground not building issue it will never be addressed or followed up on.

Above average communication Above average communication, some things didn’t work proper before I moved in… small bathroom sink remained clogged entire stay and shower hot water ran out in ten minutes. Very noisy neighbors above with kids.((((