Yet another instance of a deposit not… Yet another instance of a deposit not returned in a timely manner. We checked out of our Zurich apartment 5+ weeks ago and still have no news on our refund which was due last week. The company "representatives" continue to pass the buck and blame the accounting department (a department so inept they can't answer an email within seven days). Blueground will respond to this review with words like "sincerely" and "doing our best" and a bunch of other nonsensical platitudes. As you can see by the litany of other 1 star reviews, do not believe these responses. They are categorically false and disingenuous. The best I can hope is that they see this review, quickly blame their "partner platform" and process the refund. All this goes to say, avoid Blueground at all costs. The apartment photos are taken in perfect light with illusive angles and once you factor in the non-refundable service cost (10% of the total rent) and the mysteriously non-refundable refund, it ends up being an extremely expensive endeavor that will drain you of your finances and spirit. Airbnb is a far superior experience with the ability to have personal interactions with your host and a platform that is responsive and operates like a real, respectable business.

Good Experience with BlueGround We had booked an apartment in Dubai Marina with Blueground. Apartment handed over to us was exactly the same as shown in photographs. The service levels for cleaning and some fixing was also very good. Great Experience..!

Great experience! The communication is great overall. You know how, where and when through the app. No unnecessary phone calls, no misunderstandings. The app has all the info about your property you will need. A minor issue that occurred was handled immediately. The house was exactly like the pictures and near transportation.

Excellent experience with Blueground in Vienna! The overall living experience at my Blueground apartment has been great! Starting from a smooth check-in process and entering a very clean and nicely furnished apartment, to enjoying an amazing river view!

Avoid them if you don’t want to stay in… Avoid them if you don’t want to stay in a property previously has been used by a convicted prostitute. Blueground is managing the flat above mine and in the middle of the night 2 police man handcuffed the tenant and took her out! The next day, another individual was crying and complaining to police about a thiefery!!