Great experience! The communication is great overall. You know how, where and when through the app. No unnecessary phone calls, no misunderstandings. The app has all the info about your property you will need. A minor issue that occurred was handled immediately. The house was exactly like the pictures and near transportation.

Very easy experience and great decor I stayed in a Blueground apartment for a year as I needed someone with all bills included for a short term work project. It was perfect for what I needed and the team were great with communication. Any issues were dealt with very quickly and easily over the app. The apartments are always furnished very well and modern. If you are looking for an easy no fuss stay would highly recommend

Super Stylish Flat, in the heart of Soho! We booked this apartment for a long stay and we really enjoyed living there. The apt is stylish and nicely furnished, and we were pleasantly surprised by how quiet the bedroom was (especially for being in the heart of Soho!). The Blueground team was really professional and helpful and we would definitely book one of their apartments again. We definitely recommend staying here on your trip to London, especially if you want to enjoy nightlife, great restaurants, and central attractions.

Above average communication Above average communication, some things didn’t work proper before I moved in… small bathroom sink remained clogged entire stay and shower hot water ran out in ten minutes. Very noisy neighbors above with kids.((((

Yet another instance of a deposit not… Yet another instance of a deposit not returned in a timely manner. We checked out of our Zurich apartment 5+ weeks ago and still have no news on our refund which was due last week. The company "representatives" continue to pass the buck and blame the accounting department (a department so inept they can't answer an email within seven days). Blueground will respond to this review with words like "sincerely" and "doing our best" and a bunch of other nonsensical platitudes. As you can see by the litany of other 1 star reviews, do not believe these responses. They are categorically false and disingenuous. The best I can hope is that they see this review, quickly blame their "partner platform" and process the refund. All this goes to say, avoid Blueground at all costs. The apartment photos are taken in perfect light with illusive angles and once you factor in the non-refundable service cost (10% of the total rent) and the mysteriously non-refundable refund, it ends up being an extremely expensive endeavor that will drain you of your finances and spirit. Airbnb is a far superior experience with the ability to have personal interactions with your host and a platform that is responsive and operates like a real, respectable business.