Graeme Hacking
GBDefinitely a positive experience Excellent value, super clean, everything needed to take care of oneself ie washer and dryer, mop, hoover, fridge freezer, all cutlery and pots supplied as well as marvellous cooker. Staff very helpful too. Highly recommended. Oh and my apartment was well laid out and sound proofed and close to HB yet far enough away. Great location
MPG
GBBlueground will ignore you, too - even when the problem is their fault I thought I was special, but now I realize that Blueground's habitual way of operating is to ignore their customers. I haven't even been able to access my apartment. I received three emails saying they will call. But my phone never rings. A customer experience manager literally took the time to email to tell me she didn't have time to call me...even though she admitted Blueground made an error. It's such an outrageously bad customer experience that I almost laugh instead of cry. Until I realize that I've lost around $5k to them. Then I cry. So here's your sign to stay far away from Blueground
Amelia
GBStill waiting for a response over 3 weeks later I would leave 0 stars if allowed. Worse customer service ever. They are always in a meeting and never follow back up. Blueground had spaces in great buildings and if it’s an issue with the building, such as ac washer/dryer etc the building will fix it, not Blueground. That’s the only reason for any positive reviews. If you need something addressed that is a Blueground not building issue it will never be addressed or followed up on.
Marion V.
CHGreat experience Blueground is great to comunicate with, through their app. When we encountered an issue with a blind, they quickly sent someone to fix it. They were very professional and responsive.
vladimir pandurevic
RSBlueground is a care free choice. Blueground is responsive and professional. Not one issue with them. Top marks for the app, too. Apartment was a bit overpriced for features that it really has, but we didnt need.