We booked a villiadiect vacation home… We booked a villiadiect vacation home for our family of 10. a year in advance. When we arrived with found some furniture in disrepair and the dishwasher broken and unusable for the week. in addition the house was advertised as having access to a small water park for the kids and we found this closed. In addition to the hardship of 10 people and no dishwasher on vacation the kids were disappointed about the water park.

Pleasant Holiday Experience Very good communication from the outset of the booking all the way to arrival. The house was clean and well presented. On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs. All in all very professional and responsive company. Thank you

Excellent accommodations Excellent accommodations! Clean, comfortable, and affordable. We really appreciated the self check in process. Will definitely stay here again if needed in the future, and have already recommended it to others. God bless you and thank you for providing and nice comfy place for my family:).

We added an extra night for arrival We added an extra night for arrival, this was paid and confirmed but we could not get into the house as Villa Direct forgot to make the changes to our reservation. Our 4 arriving guests had to find hotels rooms at 2:00 in the morning after flying from the west coast and having to work at 7:00 am! This caused a huge problem for us. As well, small details such forgetting to change the clocks in the house reflecting daylight savings time - cause serious delays in our scheduling. The hair dryer in master bedroom not working, the shower curtain was put up with adhesive tape! - which of course crashed down when a towel was hung on it!

Outrageous charges!!! First, they charge $75 for each booking whether they did or owner's for damage waiver. It is not saved in a escow or fund for repair. It goes into their pocket. It really raises the cost of each booking, and explains why they provide little booking for the owners. Second, they charge 4% for owner booking. They do nothing, but collect 4%, in addition to flat charge of $35 for each owner booking. Third, if you bring your own booking when switching to them, they charge the above charges to the bookings you already have. Fourth, weblock setup fee is expensive, and each year you have to pay for it. Overall, owners work hard to get booking, VillaDirect does very little for you except extract tons of cash from you. It is the worst property management company by FAR! Watch out!