Villa Direct, Kissimmee, Appalling Service Memories of family holiday Xmas 2009 ruined by appalling service from Villa Direct. Booked three villas on Emerald Island Resort for ten days at huge expense, over twelve thousand dollars, but got no pool heat in two of the villas. Was Villa direct sympathetic that we could not use the pool? Hell no! We had to resort to swimming in club house. We will certainly be spreading the news and taking our custom elsewhere in future.

Great experience working with… Great experience working with VillaDirect. The booking process was simple and the house our group stayed at was perfect for our two families. Fully stocked and ample room for everyone. The community was amazing and close to the theme parks. Professional and easy communication. Would book through them again!

Orlando June 2019 Grace We booked this Villa for 7 adults all with en-suit. The villa had all the amenities required for our two week stay and would recommend to anyone going. Lovely sitting at the pool in the morning with breakfast. The location was fantastic 30 minutes from most of the parks and outlets. Plenty eating places and bars close by. Had a supermarket a 2 minute drive away. We did not use the communal area in this estate although it did always look quiet when we drove past.

Windsor Palms stayed at Windsor Palms for 2 weeks in october 2019 and had a great time. villa was fantastic. had a problem with a sprinkler head hosing the pool and patio area but villa direct sent someone to fix it the same day, many thanks villa direct and Tom the handyman for sorting it. this was the first time i have used villa direct and found the whole process easy and straightforward. when we come back again (hopefully) these guys will be top of my list. many thanks again from the Turnbull family Northumberland England.

A third stay at a Villa Direct villa We have just returned from a stay at Waterside Villa, Emerald Island Resort. This was our 3rd stay at a Villa Direct villa and our favourite villa so far. We've booked the same villa for next year as well and very pleased to have done so. The villa totally suited our needs and the location is perfect. It isn't overlooked and there are nice open views over water with a backdrop of bushes and trees. We found the villa to be clean and well-provided. But we must also extend our thanks to Villa Direct who we are very happy to recommend. On every occasion we have asked, we have found the company to be very responsive to our requests. We visit Orlando quite frequently and when searching for a villa we will always start looking with Villa Direct as our first port of call.