Pleasant Holiday Experience Very good communication from the outset of the booking all the way to arrival. The house was clean and well presented. On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs. All in all very professional and responsive company. Thank you

Close to home family vcation We stayed with Villadirect in the Paradise Palms Resort as a close to home vacation before the kids had to go back to school. close to Disney and orlando shopping. The townhome was clean and spacious and the staff at villadirect was helpful and prompt. It rained alot but when we called villadirect for advice so the kids didnt go crazy we were able to make the most of the rainy days too! We would recommend anyone to use villadirect for their vacation. Thanks again!

Villa Direct, Kissimmee, Appalling Service Memories of family holiday Xmas 2009 ruined by appalling service from Villa Direct. Booked three villas on Emerald Island Resort for ten days at huge expense, over twelve thousand dollars, but got no pool heat in two of the villas. Was Villa direct sympathetic that we could not use the pool? Hell no! We had to resort to swimming in club house. We will certainly be spreading the news and taking our custom elsewhere in future.

Worked well for me I was with Villadirect for 6 years before I sold my home in 2008. During that time I found them to be honest and reliable. I don't know what the other reviewer is complaining about - all of the items he complains about were in my contract and explained to me before joining?! As for lack of bookings - maybe his home wasn't in as good a community as mine, but I got about 30 weeks every year I was with them.

Outrageous charges!!! First, they charge $75 for each booking whether they did or owner's for damage waiver. It is not saved in a escow or fund for repair. It goes into their pocket. It really raises the cost of each booking, and explains why they provide little booking for the owners. Second, they charge 4% for owner booking. They do nothing, but collect 4%, in addition to flat charge of $35 for each owner booking. Third, if you bring your own booking when switching to them, they charge the above charges to the bookings you already have. Fourth, weblock setup fee is expensive, and each year you have to pay for it. Overall, owners work hard to get booking, VillaDirect does very little for you except extract tons of cash from you. It is the worst property management company by FAR! Watch out!