Outrageous charges!!! First, they charge $75 for each booking whether they did or owner's for damage waiver. It is not saved in a escow or fund for repair. It goes into their pocket. It really raises the cost of each booking, and explains why they provide little booking for the owners. Second, they charge 4% for owner booking. They do nothing, but collect 4%, in addition to flat charge of $35 for each owner booking. Third, if you bring your own booking when switching to them, they charge the above charges to the bookings you already have. Fourth, weblock setup fee is expensive, and each year you have to pay for it. Overall, owners work hard to get booking, VillaDirect does very little for you except extract tons of cash from you. It is the worst property management company by FAR! Watch out!

Anxious but didn’t need to be I was a little anxious when we booked after reading some of the reviews on BBB – but everything went well for our stay and some of the complaints and reviews don’t appear to be about the same company!? We just stayed in Champions Gate over Christmas 2022, travelling from the UK. Booking with Villadirect was easy and we saved about $550 by booking directly with them compared to other websites with the same homes. Payment and the arrival information given was simple to understand and Lisa was very helpful when we called before our arrival. The check-in was easy with the information and directions that they emailed to us and the house was even better than the photos showed (it’s just been upgraded and repainted). We did have one problem with a TV in the house, but someone came out the same day and showed us how to operate the remote currently. We’re recommend them to anyone coming to stay in Orlando.

We added an extra night for arrival We added an extra night for arrival, this was paid and confirmed but we could not get into the house as Villa Direct forgot to make the changes to our reservation. Our 4 arriving guests had to find hotels rooms at 2:00 in the morning after flying from the west coast and having to work at 7:00 am! This caused a huge problem for us. As well, small details such forgetting to change the clocks in the house reflecting daylight savings time - cause serious delays in our scheduling. The hair dryer in master bedroom not working, the shower curtain was put up with adhesive tape! - which of course crashed down when a towel was hung on it!

Windsor Palms stayed at Windsor Palms for 2 weeks in october 2019 and had a great time. villa was fantastic. had a problem with a sprinkler head hosing the pool and patio area but villa direct sent someone to fix it the same day, many thanks villa direct and Tom the handyman for sorting it. this was the first time i have used villa direct and found the whole process easy and straightforward. when we come back again (hopefully) these guys will be top of my list. many thanks again from the Turnbull family Northumberland England.

Pleasant Holiday Experience Very good communication from the outset of the booking all the way to arrival. The house was clean and well presented. On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs. All in all very professional and responsive company. Thank you