I was really impressed with the level… I was really impressed with the level of service I received. I had a great experience with the customer service team at this company. They were very responsive and helpful, and they were able to resolve my issue quickly. I would definitely recommend this company to others.

Appalling We rented an apartment on airbnb managed by Frank Porter. When we checked in we were shocked by the state of the place. The bedlinen was dirty and covered in hair, the apartment wasn’t clean and stank of stale cigarettes despite being advertised as non smoking. The place was disgusting. We called them and at first they refused to give us a full refund. I asked to speak to a manager and despite me calling them again 4 times. No one called me back. Luckily Airbnb stepped in and gave us a full refund.

A wonderful and comfortable place A wonderful and comfortable place. Excellent treatment by the management. I advise everyone to book at this place.

Beware Beware: they falsely advertise the property at a different address than the actual location. Then the refuse to issue a refund. It's a classic bait and switch.

They damaged my apartment I asked to end up my contract with Frank Porter, And i asked them before if i noticed some damage in the apartment if i could let them know to take care of it. They said YES of course. Then, the day the contract finished, they just let the keys in the apartment and left and, that's it. I found my apartment with broken furnitures, stolen stuffs, and i naturally told them immediately that the last guest damaged the apartment, and they answer they won t do anything since they gave me my apartment back. Yes but they let it to me with damages, it was under their responsability, they didn t take any deposit from the guest. So we will go on court against them.