Zone Letting Scam Agents ! We decided to go ahead with a property with Zone Lettings due to the current pandemic we were not allowed to view the property and the online viewing was also no good as the tenant made a rubbish video. We Paid just over £1,400 to Zone as Ross had requested the amount to secure the property. Once we had the keys myself and my wife went to have a quick look over the property and it was in a very very very bad state, they told my wife it had been professionally cleaned which it hadn’t been there was Cobwebs all over the walls, there was car fur all on the floor and fur balls in the radiators, there were stains on the walls which could be cat urine or anything else ! There were dirty plates in the kitchen which still had food in them upon questioning them about this they told my wife they leave items such as plates and cutlery for the next tenant in case they need it ! This is what they are doing during COVID ! Putting new tenants at risk ! My wife is a very bad asmatic and for them to be so neglecting and unprofessional ! When it came to asking for our money back they came out with every excuse possible not to give my money back they tried to say the landlord may cut some money out my payment as rent until they can’t rent it out. When i threatened them with legal action they returned my money within minutes. I would defiantly recommend staying away from these guys even the receptionist was so disrespectful and unprofessional, she had no respect what so ever she was raising her voice and fighting ! Never go to these guys they are liars and unprofessional people who will do anything to take your money then try every trick in the book not to give it back !

The Worst Letting Agency Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the cleaning expenses. Ironically, I had already hired a professional cleaner to ensure the property was left in impeccable condition before my departure. The house was in a cleaner state than when I first moved in. It is disheartening to note that despite my efforts and the clear state of the property, they continue to withhold my deposit. Their reluctance to return the deposit, coupled with their evasive actions, strongly suggests unethical practices. They are absolute scammers, and I strongly advise others to avoid engaging with them at any cost.

Edinburgh Zone Letting - Avoid Edinburgh - Zone Letting. Really poor, slow service. We made multiple requests for work to be done (including unblocking a drain which was blocked before we arrived) and they never did anything about it. Also incurred excessive cleaning charges at the end of the tenancy - despite cleaning the property before departing.

Well handled cancellation experience I cannot comment on renting from Zone Lettings but wanted to write a review as our experience of dealing with the company to arrange a viewing, sort out references and deposit etc was positive. When we had to pull out of the rental at 48hrs notice because our sale fell through it only took one phone call to a very sympathetic member of staff to cancel - and we had our deposit back within the hour. I would happily reengage with Zone Lettings when we are ready to seek another rental.

Top class service We have been letting our flat through Zone for the last 15 years and they have have been fabulous throughout that whole period. From a landlord's point of view, we couldn't have asked for more - the gaps between tenancies have been minimal (days rather than weeks/months) and they are right on top of the rental rates that the market will bear; we are delighted with the levels they have achieved. From a tenant's point of view, they notify us immediately of any work which is required and then send in the appropriate trades to remedy any issues. They always respond promptly to queries and we are 100% happy to leave the management of our property in their capable hands.