A letting agent who will ask you to… A letting agent who will ask you to transfer full deposit to secure a property before you sign a tenancy agreement which against the law in Scotland. The staff are very rude, unprofessional and arguing on the phone to keep your deposit until up to 28 days. I dealt with couples of letting agent in Scotland and none of them asked full deposit to secure a property. Their lack of communication is mental after transferring that full deposit to secure the property. Such a dodgy practice and pls avoid them at all costs.

Incompetent Had a long tenancy with this group (10+ years). In that time they have performed a total of 3 repairs, despite having reported over 15 things which needed repairing. I ended up just repairing/replacing most things myself during the time. They claim to have no recollection of a pet deposit (£250), and upon moving out, are surprised that some things need repairing/replacing despite these having been reported or well within reasonable wear and tear given the length of stay. Left because they failed to repair 2 things which are considered major risks (and illegal to leave). They additionally purchased the property from the landlord without informing me, causing a bunch of problems (and fines) with the council. They have been bordering on incompetent and money hungry for my entire tenancy, and if finding somewhere else which allowed dogs had been easier I wouldn’t have stayed with them nearly as long. Can’t suggest strongly enough that folk avoid if they have any other feasible option.

Professionals with high standards Stayed with this letting agent for 7 years and have only good words to say about my experience. They are committed to high standard and very professional approach. All responses were prompt and issues fixed with a very short time period. Zone Letting, you deserve 5 stars and my recommendation.

Well handled cancellation experience I cannot comment on renting from Zone Lettings but wanted to write a review as our experience of dealing with the company to arrange a viewing, sort out references and deposit etc was positive. When we had to pull out of the rental at 48hrs notice because our sale fell through it only took one phone call to a very sympathetic member of staff to cancel - and we had our deposit back within the hour. I would happily reengage with Zone Lettings when we are ready to seek another rental.

Top class service We have been letting our flat through Zone for the last 15 years and they have have been fabulous throughout that whole period. From a landlord's point of view, we couldn't have asked for more - the gaps between tenancies have been minimal (days rather than weeks/months) and they are right on top of the rental rates that the market will bear; we are delighted with the levels they have achieved. From a tenant's point of view, they notify us immediately of any work which is required and then send in the appropriate trades to remedy any issues. They always respond promptly to queries and we are 100% happy to leave the management of our property in their capable hands.