The Worst Letting Agency Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the cleaning expenses. Ironically, I had already hired a professional cleaner to ensure the property was left in impeccable condition before my departure. The house was in a cleaner state than when I first moved in. It is disheartening to note that despite my efforts and the clear state of the property, they continue to withhold my deposit. Their reluctance to return the deposit, coupled with their evasive actions, strongly suggests unethical practices. They are absolute scammers, and I strongly advise others to avoid engaging with them at any cost.

Soulless and snobby Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the property.

Worst letting agent - do not use I was emailed and asked to book a viewing for the property, which I did. Given a time and date of today at 10am. My poor partner spent over an hour trying to get to the property because of the roadworks, and when he got there no on answered. He was attending in my place as I currently supposed to be sleeping ( nightshift nurse). I phone and ask what's going on and get told, there is no bookings, even though it was the same gentlemen that booked me in at 10am. Incredibly poor service, if that's the poor management of a viewing I would hate to actually rent with them

Edinburgh Zone Letting - Avoid Edinburgh - Zone Letting. Really poor, slow service. We made multiple requests for work to be done (including unblocking a drain which was blocked before we arrived) and they never did anything about it. Also incurred excessive cleaning charges at the end of the tenancy - despite cleaning the property before departing.

Top class service We have been letting our flat through Zone for the last 15 years and they have have been fabulous throughout that whole period. From a landlord's point of view, we couldn't have asked for more - the gaps between tenancies have been minimal (days rather than weeks/months) and they are right on top of the rental rates that the market will bear; we are delighted with the levels they have achieved. From a tenant's point of view, they notify us immediately of any work which is required and then send in the appropriate trades to remedy any issues. They always respond promptly to queries and we are 100% happy to leave the management of our property in their capable hands.