Customer service has become very hard… Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.

Easy to use and great functionality The system works very well, and the team works on upgrades that are suggested by the actual users. For commercial properties there are still some things that could be better, but we were told at the conference this year that commercial would be a focus in 2024. Hope so!!

They charge a junk fee on payment by… They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.

Best Property Management Software Best Property Management Software I am using Appfolio since 2013 and I have helped many USA-based real estate-related firms such as Property Managers, Brokers, and Investors. Appfolio is improving each day and I love doing Bank reconciliations (Triple Tie) and posting Management Fees, Owner payments are really easy. Everything from Data entry to Generating Financials for Taxes and sending Owner Packets to Owners is streaming nicely. Love it. Ishara Silva Co-Founder/Accountant I&S Online Solutions Pvt Ltd

Appfolio has regressed with technology… Appfolio has regressed with technology that people expect to help their daily lives. Many software and industries in general offer free ACH echeck options. After Appfolio pushed to get many residents paying online, they have begun to charge $2.49 per transaction. This is fee is not substantiated. They say they want to be progressive, but removing a free automatic payment option is a step backwards for most people. Paying with checks are now necessary again, which is ridiculous!