Screwing over both landlords and tenants Greedy company using landlords to squeeze $$ out of millions of tenants in the USA...just for paying their rent! Landlords get a bad enough rap as it is, now Appfolio is leveraging their clients' tenants to directly charge them $2.49 per online rent payment. This is a junk fee and Appfolio is taking it as straight profit. It's impossible to get in touch with anyone at the company as either a tenant OR a client. The fact that they are hiding from this and refusing to answer anyone's questions says it all. Shady company with no integrity, just greedy.

Good but use to be great Great software and have been using for 10+ years now. It does exactly what we want the software to do however, we do not feel valued as a customer with the most recent price changes feel like they are trying to nickel and dime you along the way. Use to highly recommend but, would suggest looking around first before choosing now.

STEALING from families to PAY A BILL! charging families to PAY BILLS!? This is outrageous! There is no fee to transfer money via ach and they are force placing fee of 2.49 to PAY MONEY! They do not have a website with any working human in customer service not phone number to reach to ask questions on what options there are. Landlords that are forcing tenants to use this are charging US to pay the landlord money!!!! This is insane! This company has a black eye allowing landlords to bill us to pay the landlord- should be paid by landlord for their "convenience". Reported to the FTC for violating federal laws and hiding behind chat bot customer service. DO NOT USE !

Beware of AppFolio User Fees! AppFolio is now charging apartment owners about $2.50 per month per unit to withdraw money automatically from our bank accounts. This is bizarre. No other company I've ever dealt with has charged for automatic monthly payments from bank accounts. Time to get rid of AppFolio and go back to mailing checks every month, which my bank will do for free with its bill payment system.

Consumer Rights Violations The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.