Elliot
GBCustomer service has become very hard… Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.
BB
GBBeware of AppFolio User Fees! AppFolio is now charging apartment owners about $2.50 per month per unit to withdraw money automatically from our bank accounts. This is bizarre. No other company I've ever dealt with has charged for automatic monthly payments from bank accounts. Time to get rid of AppFolio and go back to mailing checks every month, which my bank will do for free with its bill payment system.
Scott Parks
GBUsed to be great We’ve been with Appfolio since 2014 and they aren’t keeping up with the time. Unless you’re a huge company but then they charge extra. ACH from owners & tenants used to be free but now it’s either $2.49 to the owner/tenant or $1 flat rate to the PM on our subscription. We went from paying $2/unit/mo to now over $5. When is the nickel and dime charge and rate hikes going to stop. We’re now evaluating other PMS which have open APIs and part of their based flat rate pricing model. Seriously look elsewhere like rentvine, buildium or another PMS.
Jody
GBAppfolio has regressed with technology… Appfolio has regressed with technology that people expect to help their daily lives. Many software and industries in general offer free ACH echeck options. After Appfolio pushed to get many residents paying online, they have begun to charge $2.49 per transaction. This is fee is not substantiated. They say they want to be progressive, but removing a free automatic payment option is a step backwards for most people. Paying with checks are now necessary again, which is ridiculous!
martin p
GBThey charge a junk fee on payment by… They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.