alice gonzales
GBCustomer service is zero Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368
Andy Louie
GBNOT WORTH THE TIME OR MONEY! NOT WORTH THE TIME OR MONEY to use. Basic things are overly complicated and requires manual entry what's the point when you can make a spreadsheets without paying subscriptions for the entire lifetime you have the rental. wish I wouldn't have wasted my money with this company and hope this review helps someone.
Morgan
GBConsumer Rights Violations The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.
Ishara Silva Mallawa Arachchi
LKBest Property Management Software Best Property Management Software I am using Appfolio since 2013 and I have helped many USA-based real estate-related firms such as Property Managers, Brokers, and Investors. Appfolio is improving each day and I love doing Bank reconciliations (Triple Tie) and posting Management Fees, Owner payments are really easy. Everything from Data entry to Generating Financials for Taxes and sending Owner Packets to Owners is streaming nicely. Love it. Ishara Silva Co-Founder/Accountant I&S Online Solutions Pvt Ltd
Scott Parks
GBUsed to be great We’ve been with Appfolio since 2014 and they aren’t keeping up with the time. Unless you’re a huge company but then they charge extra. ACH from owners & tenants used to be free but now it’s either $2.49 to the owner/tenant or $1 flat rate to the PM on our subscription. We went from paying $2/unit/mo to now over $5. When is the nickel and dime charge and rate hikes going to stop. We’re now evaluating other PMS which have open APIs and part of their based flat rate pricing model. Seriously look elsewhere like rentvine, buildium or another PMS.