I just have never found a… I just have never found a community--much less an apartment building--with such character and charm. The staff go above and beyond to make the tenants feel like members of a larger whole, and I really cannot think of another building in which I wish to call home. Without the tireless work of Dereka and her incredible staff--Catherine, Regina, etc.--I feel as though this great place would lose its magic. Five stars.

This isn’t anywhere you want to be This isn’t anywhere you want to be, there are plenty of good employers out there pick one of them instead.

Rents to sex offenders and does not disclose to families My husband and I wanted to move into their Promanade location in California. When we discovered another location in town also run by equity residential. We were told to apply to the new location and we would be refunded the deposit on the first application. We found out hours after we applied to the second location called Portifino has a registered sex offender living in the same community. Because of this we decided to deny the community when we were approved. I understand keeping the deposit for the second one bc we denied it, but I believe we should get our deposit back for the first apartment. We have tried calling for the last week to speak with someone and it goes to a VM. I have left messages to both communities as well as the Equity residential office for California and no one has gotten back to me. Shame on this business for: 1. Not responding to people after taking their money. 2. Accepting sex offenders in their community and not informing future residents with children about this before they put in a deposit. If they were unaware of the sex offender in their community they should give the deposit back.

this company does not care about you This BILLION dollar company does not help people during this terrible pandemic. They are still charging rent, charging fees for using credits even though that’s all someone has to pay and setting up residents for failure and massive debt. They reduced their hours by a lot and aren’t even doing service requests. They aren’t reducing rent. No one is asking for free rent but a reduced rent would help tremendously. DO NOT RENT FROM THIS COMPANY, they do not care about you.

ZERO benefits - Disgusting front office and care I recently visited my daughter and I was amazed at the horrid customer care. Packages consistently go missing, hallways and common areas are filthy. They market package lockers and you pay for this convenience in the rent, but the complex refuses to set them up so residents can utilize. The homeless camp in and around the building accessing units. The response from the apartment complex and the holding company was to lock doors and just suck up that packages get stolen. Unacceptable! Especially when you pay a premium for the "perks" described in the rental agreement. Disgusted and horrible customer care.