Rents to sex offenders and does not disclose to families My husband and I wanted to move into their Promanade location in California. When we discovered another location in town also run by equity residential. We were told to apply to the new location and we would be refunded the deposit on the first application. We found out hours after we applied to the second location called Portifino has a registered sex offender living in the same community. Because of this we decided to deny the community when we were approved. I understand keeping the deposit for the second one bc we denied it, but I believe we should get our deposit back for the first apartment. We have tried calling for the last week to speak with someone and it goes to a VM. I have left messages to both communities as well as the Equity residential office for California and no one has gotten back to me. Shame on this business for: 1. Not responding to people after taking their money. 2. Accepting sex offenders in their community and not informing future residents with children about this before they put in a deposit. If they were unaware of the sex offender in their community they should give the deposit back.

THEY WILL RIP YOU OFF! After living at Bell Fontaine for two years I can honestly say DO NOT RENT THERE or at any of Equity residential properties. They will rip you off and you’ll see it in your move out charges. They charged me to replace carpet that was under warranty and didn’t need to be replaced. They also charged me astronomical fees for cleaning and painting. There was no damage to anything in the unit, just simple wear and tear. Be prepared for them to raise your rent 10 percent every year and to retaliate against you for moving out by charging you unjust move out fees. You’ve been warned!

Toni the leasing manager … This review is for Toni the leasing manager. She's absolutely amazing. She has gone above and beyond for us and our search to find an apartment during our stressful relocation from Norcal to Socal. She has promptly answered every phone call, text, email or concern we have had. We are so thankful to have her as our manager and can't wait to move in at the end of the month! If you want a manager who feels feminine, kind, supportive and knowledgeable please rent through Toni!!

Equity does not make smart decisions Equity does not make smart decisions. Our elevators have been broken for years, they continually break down causing long delays. Equity decided to renovate the entrance/lobby (when it was completely fine) for millions instead of fixing the elevators because "it wasn't time yet." Additionally, tenants have asked for a key fob to be placed on a side door. When the quote came back for a few thousand dollars, it was denied, despite the multimillion dollar renovation already underway. We have also been asking for dog feces DNA testing because so many careless owners don't clean up after their dogs in the court yard. I have had to replace three pairs of shoes now because I have stepped in it while walking. Equity does not care about tenant happiness, only the bottom line. Eventually this will catch up with them.

Bad experience with Equity Apartments Redmond - I stayed at Chelsea Square; their service is pathetic and their excuse is that they don't have few service personnel and will address emergency issues only. - They will skin you when you vacate. They've charged me over $800 after I vacated their apartment; charged around $500 for painting!!