Rents to sex offenders and does not disclose to families My husband and I wanted to move into their Promanade location in California. When we discovered another location in town also run by equity residential. We were told to apply to the new location and we would be refunded the deposit on the first application. We found out hours after we applied to the second location called Portifino has a registered sex offender living in the same community. Because of this we decided to deny the community when we were approved. I understand keeping the deposit for the second one bc we denied it, but I believe we should get our deposit back for the first apartment. We have tried calling for the last week to speak with someone and it goes to a VM. I have left messages to both communities as well as the Equity residential office for California and no one has gotten back to me. Shame on this business for: 1. Not responding to people after taking their money. 2. Accepting sex offenders in their community and not informing future residents with children about this before they put in a deposit. If they were unaware of the sex offender in their community they should give the deposit back.

Toni the leasing manager … This review is for Toni the leasing manager. She's absolutely amazing. She has gone above and beyond for us and our search to find an apartment during our stressful relocation from Norcal to Socal. She has promptly answered every phone call, text, email or concern we have had. We are so thankful to have her as our manager and can't wait to move in at the end of the month! If you want a manager who feels feminine, kind, supportive and knowledgeable please rent through Toni!!

Equity residential is the 3rd largest… Equity residential is the 3rd largest rental corporation in the country owned by Billionare Zelle who's a tyrant and a crook. They charge late fees even if you're on time there are 15 concurrent major law suits at any time. They never pay your deposit back and when you take them to small claims court they refuse to pay the judgement. Narcissist trump has bought their shares. If you see any rental research who owns it. If it's EQR RUN...

I would highly recommend Equity… I would highly recommend Equity Residential Ltd of Eastbourne. Their Lettings Negotiators, courteous and efficient, quickly found us the right property, and the whole legal process was very straightforward. Well done.

Large corporations don’t care about the little man They are a large corporation and take advantage of their tenants. From the outside things look nice and they do hire nice front desk staff, but that’s where it ends. Some of the issues I have had are heat breaking in the middle of the coldest night of the year, elevators never work (make sure to add an extra 10 minutes to your commute), they add water/sewer/boiler as extra limes in your monthly bill, 8%+ of renewal rates and mess with you for months that they are trying to reduce it for you but don’t. You could do worse, because the staff and online portal are ok, so they get a 1* for that.