Goal Properties is now Bridge Homes Goal Properties is now Bridge Homes. It's a bitter experience for me when it comes to Customer Service. I have rented from them for about 5 years. This year has been the absolute worst. It has been one month of chasing a human down. No one answers the phone in the Charlotte office. They don't return calls. Neither do they reply to your messages through their online portal. I am building my own home, and will always remember how far I have came. I am blessed and lucky enough to ESCAPE. I will be able to write my notice soon, clean the property, and return the keys.😇

Kristin Gotta Thank you for all of your… Kristin Gotta Thank you for all of your help you were the only person I was able to reach to help me during our moving out. I left emails and phone messages for the manager and never received a call or email back. Thanks to Kristin I got everything done.

Refuses to fix mold in home. What a horrible place to rent from. The property managers don't give a rip if you have a serious issue like mold. Since hurricane ian, we had a leak coming from underneath our foundation in the master bedroom. The tac boards were disintegrated which means that this isn't the first leak to this home. Once we lifted up the carpet and pad we observed an extreme amount of mold underneath. 1175 luke ave bartow fl. They have since refused to fix the mold issue and here it is January 8th 2023. The most they did was have at least 8 different people come "look" at the mold but nothing has been done except a carpet cleaning. The drywall was soaked from the leak and created more mold on the walls. We lived in that home with an elderly 96 year old as well as children in our home and the property managers could careless about our well being. This company is a joke and refuses to fix major problems they only put a "bandaid" to cover up the problem. This is by far the worst rental management company iut there. Please avoid renting from them to save yourself heartaches and pain and sickness.

This will be my second year with Goal… This will be my second year with Goal Properties and I couldn't be happier! My Agent Destinee Cilien is just beyond words. She is one of the nicest people I have ever met. When the leasing agent I originally leased from left I was upset but I have to say that after she and I spoke for the first time I was happier then I was to begin with. I wasn't treated like just some tenant she took the time to actually get to know me. If I need to reach out to her she is always available or gets back to me very quickly. I really feel "at home" and I look forward to staying here and knowing she is here is a comfort. I do have to say she is definitely an asset to your company and your tenants.

HORRIBLE SERVICE HORRIBLE SERVICE. It has taken multiple negative interactions for me to finally write this. Worst maintenance company I could have ever asked for. WHAT A SHAME to assign this to such a lovely home. The people on the phones don't listen and the people who come fix things don't communicate or don't speak english at all.