Goal Properties Jacksonville After writing a lengthy review several months back about all of the problems we have had with Goal Properties I deleted them once the issues were resolved (finally). Well now we have another problem. They did not notify us at all and put a lock box in our front door and have been in and out of the house without our knowledge. Our lease doesn’t end for weeks. Our belongings are still in the house and we are technically still occupying the home. No email, call or texts. Goal has automated systems, no one ever knows what is going on and good luck getting anything fixed. We had 3 dishwashers put in and had lived there for 3 months before that was resolved. When you pay thousands of dollars a month to live in a home you expect things to be in working condition and a reliable avenue of communication.

I would like to give ZERO stars if it… I would like to give ZERO stars if it was an option. We have been without a refrigerator and freezer for a week in 90 degree Charlotte heat. I have 2 year old twins and we are living out of a cooler. It took 3 days for anyone to respond to my maintenance request, and then the maintenance person that was scheduled to come was a no show, and then ANOTHER no show the next day. We were never updating on anything, no communication. They finally sent a disgusting old moldy fridge to shut us up from a used appliance center. FINALLY after 4 days of wasted an entire holiday weekend trying to get any answers I was told appliances are backordered 2 weeks and that I was lucky to get what I did. I went to my local Lowes and sent a photo of an almost identical fridge available to take home immediately. I told her that her argument was not valid. I offered to purchase it for reimbursement, and got no response. This fridge is unfit for use, and unsanitary. During a pandemic ESPECIALLY, I deserve to have a clean appliance brought into my home with small children. Will be filing a lawsuit.

I've called the maintenance line… I've called the maintenance line several times about the same issues that are not being addressed nor fixed. This house is run down, cabinets falling apart, holes in the wall and back of the house where rats gain entry. It is a health hazard and NOBODY should have to live like this. I want it fixed NOW and I've definitely documented it and will take whatever steps necessary. If I do t pay my rent there is a problem. So I need you all to do your job like you want to be paid. At this point I have a slumlord. I'm sick of it!!! Escalate me to someone who cares! It's 4 a.m in the morning and I'm looking at a rat in my living room because if unaddressed issues on your end! Your maintenance line is a joke. Nothing is beind fixed! This is a health hazard and I have babies that have to live like this due to lack of responsibility on your end. IM SICK OF IT!

I would give them ZERO stars if that… I would give them ZERO stars if that were an option. I don't even live with them and find them terrible. I live next door to a property managed by Goal Properties and their contracted crew stepped over to my property line and destroyed my flower beds. Now they won't take responsibility for their actions. Don't rent from them, they won't take care of you!

Goal Properties is now Bridge Homes Goal Properties is now Bridge Homes. It's a bitter experience for me when it comes to Customer Service. I have rented from them for about 5 years. This year has been the absolute worst. It has been one month of chasing a human down. No one answers the phone in the Charlotte office. They don't return calls. Neither do they reply to your messages through their online portal. I am building my own home, and will always remember how far I have came. I am blessed and lucky enough to ESCAPE. I will be able to write my notice soon, clean the property, and return the keys.😇